Job description

• Analyse existing business processes and operating models across insurance functions.
• Produce high-quality As-Is and To-Be process maps using recognised process modelling techniques (e.g. BPMN).
• Map end-to-end customer journeys, identifying pain points, bottlenecks and areas for service improvement.
• Facilitate workshops with business stakeholders to gather, validate and challenge business requirements.
• Identify opportunities for automation, digitisation and process standardisation, including integration with existing technology platforms.
• Produce business requirements, functional specifications, user stories and acceptance criteria where appropriate.
• Undertake gap analysis and impact assessments to support business change.
• Work collaboratively with technical teams to ensure proposed solutions align with business objectives.
• Support solution design, testing and implementation activities as required.
• Provide recommendations that improve operational efficiency, customer experience and regulatory compliance.

• Proven experience delivering Business Analysis consultancy within the insurance sector.
• Strong background in business process modelling and documentation.
• Demonstrable experience mapping end-to-end customer journeys.
• Experience identifying and recommending automation opportunities and process improvements.
• Strong stakeholder management and workshop facilitation skills.
• Experience producing clear business requirements and functional documentation.
• Excellent analytical, communication and problem-solving skills.
• Ability to manage multiple workstreams and deliver independently.

• Experience of insurance transformation or digital change programmes.
• Knowledge of claims, underwriting, policy administration or customer servicing processes.
• Experience working with workflow automation or low-code platforms.
• Familiarity with BPMN, Visio, Lucidchart or similar process modelling tools.
• Experience working within Agile and/or Waterfall delivery environments.