Job description

Claims Quality Assurance and Risk Auditor Remote

Salary - £35,000 - £40,000 depending on experience

Hours - Monday to Friday 9 am to 5:30 pm

Flexible locations

Overview:

to undertake annual, monthly, and bespoke audits to ensure a high degree of quality is maintained within the claims department. To provide support with the management of Control Reports and provide input into the Risk Register and overall Risk & Control framework and testing.

Responsibilities:

• Identify areas of leakage and recommend cost-effective solutions to rectify them.
• Identify any areas of potential fraud and recommend counter-fraud strategies
• Monitor and report on KPIs and SLAs to meet agreed service and performance targets
• Maintain knowledge in a specialist area, understanding how legislation developments affect claim handling
• Conversant with financial implications of claim reserving and settlements. Identify, resolve, and monitor any areas of weakness or inconsistencies
• Ensure claims are handled within set guidelines and procedures
• Maintain consistency in approach to auditing.
• Assist QA Manager in ensuring adequate processes/controls are applied to identify and mitigate any risks
• Maintain audit records and databases, following up on identified issues to ensure the resolution
• Production of post-audit reports
• Customer Outcome focused Audits
• Assist the QA manager in providing report/feedback with recommendations to the departmental Managers and Team Leaders and follow up to ensure any action points completed
• Adhere to FCA, TCF and Data Protection Regulations and other regulatory requirements
• Undertake other reasonable tasks and projects as required by QA Manager.

This role would suit someone who has:

• Capable of making appropriate judgements
• Minimum of 5 years of claims handling experience
• A good level of understanding of Accidental Damage, Credit hire, Third party property damage and Third-party injury processes
• Knowledge of the Road Traffic Act and Article 75
• Understanding of the importance of accurate Reserving Philosophy
• Experience in monitoring quality and performance, and raising standards over time
• Good business and operational administration skills and experience
• Communicates verbally and in writing in a style appropriate to the audience
• Can monitor and prioritise workflow to achieve deadlines
• Strong relationship management and influencing skills
• Proven customer focus track record
• Attention to detail

What are we doing to help us build a thriving, inclusive community?

Our ambition is to build a more diverse, equal, and inclusive workplace for everyone, and we have a mission statement in place to reinforce our commitment. However, that's the easy part!

Our key challenges are…

• How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised, and differences celebrated.
• How we strive to build our internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called #WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans to see them flourish in the future.