Back to Job Search

Motor Insurance Claims Expert

Job description

Technical Controller - Group motor Claims

Our client, a Times Top 30 major UK insurer, is looking for a Technical Controller, providing support as a Motor Claims expert. Using your motor claims handling expertise you'll provide answers to technical queries, perform audits to identify areas of improvement and be a subject matter expert on business-wide projects. We're looking for someone who's hands on, can work with both detail and high-level information; in return you'll shape our client's operational delivery and be key to their future success. If you have a wealth of motor claims experience and are looking for your next challenge, apply today!

About our client

They're a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are ranked highly in The Times Top 30 Big Companies to work for. They're a modern and progressive group and pride themselves on their dynamic and agile way of working.

Salary: £25,000 - £45,000 depending on experience

Hours: Monday to Friday 9am-5pm

Location: Tunbridge Wells/Haywards Heath/Chelmsford/Whitstable/Manchester

Key tasks will include but not limited to:

  • Guidance point for technical queries and case specific referrals.
  • Undertake Quality Control audits to;
    • Identify opportunities for performance improvement, and ensure findings are shared with the Training team to facilitate and inform the coaching/mentoring programme.
    • Manage strategic delivery, including providing analysis to drive through developments to ensure that the key business objectives are being met.
  • Support the development and delivery of key strategies identified by the senior management team, and contribute suggestions on content to be included, as well as own ideas on future strategy.
  • Participate in the monthly MI review (internal as well as supplier MI) to track performance against agreed KPIs relating to indemnity spend. These include, but are not limited to, PI, litigation, MOJ, credit hire, property damage (both first & third party) and TP intervention. Analyse trends and highlight opportunities to improve performance.
  • Regular review and enhancement of all Best Practice, process and guidance documentation, ensuring content is accurate, up to date, accessible, and user friendly.
  • Participate in projects and ad-hoc additional activity, as appropriate
  • Adhere to Company processes with regard to DPA, FCA compliance and Treating Customers Fairly.
  • Undertake other reasonable responsibilities and projects as instructed by your line manager
  • Travel between sites, and external meetings as required and with prior agreement of the line manager.

The ideal candidate:

  • Strong motor claims handling experience, including Personal Injury, Credit Hire or Property Damage (first & third party).
  • Full technical and product knowledge, along with financial understanding of claim reserving and settlements.
  • Developed IT skills including Microsoft Office.
  • Collation and interpretation of Management Information to enable decision-making.
  • An understanding of the main principles of laws relating to all relevant jurisdictions.
  • Fully conversant with Road Traffic Act and the implications of being RTA/Article 75 insurer
  • Ability to pay attention to detail and good organisational skills.
  • Conversant with current and emerging case law and awards.
  • Report writing and ability to analyse outcomes & MI.
  • Excellent Communication skills.
  • Relevant IT skills.
  • Ability to manage all stakeholders and external Suppliers.

Similar Jobs

View All Jobs
Third Party Credit Hire Claims Handler
Manchester£23000 - £28000 per annumPermanent

Third Party Credit Hire (Non-Protocol) - Insurance Claims Our client, a Times Top 30 major UK insurer, is looking for an experienced motor insurance claims handler to join their Credit Hire team, h...

Trainee Claims Handler - major UK insurer!
Manchester£19000 - £20000 per annumPermanent

Join an award-winning company as a Third-Party Claims Handler! Our client, a Times Top 30 company and top UK Insurer, is looking for Claims Handlers to join their growing team. You'll be trained to...

Personal Injury Claims Handler
Chelmsford£20000 - £30000 per annumPermanent

Are you looking for the next step in your insurance career within an award-winning multi-brand company? Do you have PI experience in motor insurance? Role: Claims Handler- Personal injury Location:...

Credit Hire Claims Handler (Hybrid Working)
Chelmsford£20000 - £25000 per annumPermanent

Claims Handler - Credit Hire Locations: Chelmsford, Manchester, Whitstable, Tunbridge Wells, Haywards Heath Monday - Friday 9am-5pm Hybrid Working (1 day a week in the office) Salary: Up to £25,000...

Customer Service Handler
Manchester£22000.00 - £30000 per annum + Hybrid workingPermanent

Insurance Intervention Handler Salary: £22,000 + Up to £8,000 in OTE bonuses Location: Central Manchester. Hybrid working with 2 days in the office, 3 from home once trained The Company We're one o...

Underwriter - Home Insurance
ManchesterNegotiablePermanent

HOUSEHOLD UNDERWRITER - INSURANCE Our client, a Times Top 30 major UK insurer, is looking for an experienced Household Underwriter to join their Personal Lines Underwriting team. As a Household Und...

Compliance Advisor - Major UK Insurer
Portsmouth£35000 - £50000 per annumPermanent

COMPLIANCE ADVISOR - INSURANCE Our client, a Times Top 30 major UK insurer, is looking for an insurance compliance specialist to join and support the Head of Compliance for their Broking Division. ...

Compliance Advisor - Major UK Insurer
Manchester£35000 - £50000 per annumPermanent

COMPLIANCE ADVISOR - INSURANCE Our client, a Times Top 30 major UK insurer, is looking for an insurance compliance specialist to join and support the Head of Compliance for their Broking Division. ...

Household Underwriter
ManchesterNegotiablePermanent

HOUSEHOLD UNDERWRITER - INSURANCE Our client, a Times Top 30 major UK insurer, is looking for an experienced Household Underwriter to join their Personal Lines Underwriting team. As a Household Und...

Data Engineer - Mid/ Senior
ManchesterNegotiablePermanent

DATA ENGINEER - MID/SENIOR - INSURANCE Our client, a Times Top 30 major UK insurer, is looking for a Data Engineer (Mid/Senior) to join a machine learning team in a major UK insurer's Pricing and U...

Administrator - Times Top 30 Company!
Haywards Heath£19000 - £20000 per annumPermanent

Join a Times Top 30 company in an Administrative position! Are you looking for a 9-5 admin position? Would others describe you as organised and efficient? If you're currently in an admin position o...

Administrator - Times Top 30 Company!
Whitstable£19000 - £20000 per annumPermanent

Join a Times Top 30 company in an Administrative position! Are you looking for a 9-5 admin position? Would others describe you as organised and efficient? If you're currently in an admin position o...