Job description
ReceptionistWe’re working with a highly regarded, specialist law firm based in Brighton to recruit a receptionist to join their team.
This is a key hire for the firm as they bring their call handling function in-house, making this an important role as the first point of contact for clients and third parties. If you’re a confident communicator with a professional telephone manner and enjoy working in a fast-paced, people-focused role, this could be a fantastic opportunity for an experienced receptionist or customer service professional.
The Role:
This is primarily a phone-based role, focused on managing a high volume of inbound calls and ensuring each one is handled efficiently, professionally, and with confidence.
As a receptionist, you will play a vital role in representing the firm, ensuring all calls are handled with professionalism and care.
While there is some front-of-house responsibility (meeting and greeting visitors to the firm’s floor), this forms a small part of the role, with the majority centred around call handling.
Key responsibilities include:
- Handling a high volume of inbound calls (often tens per day / hundreds per month)
- Acting as the first point of contact for clients, solicitors, and third parties
- Taking accurate initial details and logging information using internal systems and forms
- Confidently explaining the next steps and managing expectations
- Directing and allocating calls to the appropriate internal teams
- Liaising with internal colleagues to ensure smooth communication flow
- Supporting a professional and welcoming front-of-house presence when required
- Has an excellent telephone manner and communicates clearly and professionally
- Is confident, organised, and able to handle calls with authority and efficiency
- Is comfortable managing a high volume of calls in a busy environment
- Has good IT skills and is confident using systems, forms, and automation tools
- Presents professionally and represents the firm well at all times
- Is interested in building a long-term career in this type of role
- A receptionist or front-of-house role (legal or professional services preferred)
- A legal secretary background
- A customer service or call-handling role (including retail or contact centres)
This is a boutique, specialist firm who are known for their high standards, modern approach, and strong team culture.
What’s on Offer:
- Salary circa £30,000 per annum
- Full-time, office-based role (Monday–Friday, 9:00am–5:30pm, 1 hour lunch)
- 20 days holiday + bank holidays
- Private healthcare
- Opportunity to join a growing, forward-thinking firm in a pivotal role as a receptionist
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