Job description
Application Support Engineer
Location: Hybrid - Ideally commutable at least twice a week to one of the following sites: Whitstable, or Tunbridge Wells, Kent with the rest worked remotely from home.
Participation in on call support rota.
Gerrard White is currently seeking an Application Support Engineer to join a growing team supporting a highly acclaimed and business critical application for one of the UK's leading insurance groups.
This role will focus solely on supporting a key application for the fastest growing insurance group in the UK supporting the running and continual improvement of the solution.
You will also play a key part in supporting the evolution of our multi-cloud technology, ensuring that we maintain first class support for a business-critical capability containing modern tech such as Machine Learning, AI, high resilience and scaled operations.
Key tasks
- Ensure first class support, meeting the expected SLA's for a critical business capability
- Implement Service Fabric (SF) & Kubernetes (K8s) Infrastructure & applications
- Upgrade SF, Azure, Radar Live (RLX), K8s, AppDynamics, etc, as required to keep current
- Certificate rotations / updates
- Management of Azure / K8s / RLX components (Default settings, maintenance, updates, etc)
- Regular monitoring of the services / platform
- Creation and management of Dashboards & Alerts
- Proactive identification and investigation of unexpected changes in performance / behaviour
- Problem resolution for live and test service-related issues
- Release implementation (out of hours where required)
Required skills
- Azure (Service Fabric, VMs, APIM, App Insights, PowerShell, etc)
- SQL and/or similar query languages
- Knowledge of monitoring tools (such as App Insights, App Dynamics, Grafana)
- Ability to identify opportunities from faults / issues
- Attention to detail and an ability to analyse
- Ability to learn quickly
- Proactivity and positive attitude
- Good communication skills, both written and verbal, across all levels
Desired skills
- CI/CD process maintenance (Pipelines, etc) - templates will generally be provided
- Understanding of CI-CD tools
- Containerisation - Kubernetes, Docker
- Previous experience in a second line role
- ITIL training
