Job description

Overview

The role of a Contract Adminstrator is to be responsible and manage the workflow of our inbound returns department, contract billing and sim contract management.

You will be expected to engage with our customers, sales support, and warehousing teams to ensure we find the correct outcome for all inbound requests. This role will require an element of fact finding, RMA management, decision making, adhering to our returns policy along with a highly organized approach.

As Asset Management Coordinator, you will work within the Customer Relations team working closely with the Customer Success Specialists, Accounts, Engineering, Technical support and Returns teams for data & sim recording and management of records, this role reports to the Head of Customer Relations

Responsibilities

• Advising and processing the administration of Sim & Hardware service kits used and returns requests
• Advising warranties and contract terms for customer queries
• Asset management and maintenance surrounding warranty replacements
• Platform fleet management for swapped/updated devices
• Auditing of service kits and Engineering bootstock levels
• Managing and archiving all RMA request
• Assisting Sales support, Engineering and Warehousing on status of returns and chargeable requests
• Raising credits for authorised returns
• Assisting when needed with supplier returns administration tasks
• Administration of contract billing
• Asset swaps and contract changes
• Management of our Data Sim system
• Updating activations, de-activations, and swaps for contract billing

Perks of the Role;

• Monday-Friday 9 am-5 pm
• Fantastic Salary £25,000-£30,000 (experience dependent)
• Health care Cash Plan
• 5% Employer pension contributions when contributing 5%
• 25 days Holiday plus Bank Holidays
• Company Sick Pay
• Life Assurance 4x annual salary
• Easily accessible on public transport

Interviews are taking place over the next 2 weeks so please apply today, so you do not miss out!