Job description

Claims Handler - Credit Hire

Locations: Chelmsford, Manchester, Whitstable, Tunbridge Wells, Haywards Heath

Monday - Friday 9am-5pm

Hybrid Working (1 day a week in the office)

Salary: Up to £25,000 depending on experience

We are recruiting for Motor Third Party Claims Handlers to join our growing in-house Credit Hire Teams. The successful candidates can demonstrate a track record of proactively managing a caseload and the ability to agree Indemnity and complete Liability negotiations. The individual must also possess strong Telephony and Customer Service skills.

You will be responsible for handling a portfolio of motor claims from initial report through to conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively.

You will be provided with Training and support to enable you to do the job and a Personal Development Plan. Performance is measured against several Key Performance Indictors, and you will receive an annual review and an opportunity to be rewarded with an annual bonus.

Responsibilities:

• Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.

• Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.

• Ensuring compliance with all regulatory requirements

• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

• Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.

• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

• Developing and maintaining effective relationships with colleagues and business partners.

• Undertaking general claims tasks, as required.

Qualifications:

Key Skills and Knowledge:

• Working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim
• Excellent Telephony skills, with pro-active use of the telephone
• Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential
• Strong customer service and communication skills

• Ability to manage and prioritise own workloads
• Ability to work with flexibility in a proactive claims environment
• Good commercial awareness