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1st Line Support Technician

Job description

1st Line Support Technician

Full Time - Permanent

London

£28-30,000

A leading national full-service law firm are currently looking for a 1st Line Support Technician to join their Service Delivery team in their London offices. You will initially work under the Service Desk Manager's supervision and with other team member's guidance to increase knowledge on the IT Environment and support desk function.

Your Primary Tasks

· Answer calls to helpdesk number, log and manage requests on the helpdesk system.

· Provide effective IT support services across the firm both onsite and remotely as follows:

Software support and set up

· To ensure that all installations are completed in a timely and professional fashion and that deadlines are either achieved or exceeded upon,

· Supporting and maintaining Office Suite of applications and cloud-based solutions

· Escalate IT issues within the team where necessary

· Setting up and administration of user accounts

· Support for desk-based hardware

· Providing support for printing

Hardware maintenance and set up

· Setting up of equipment for meeting rooms and seminars

· Setting up and configuring new laptops and desktops

· Supporting and maintaining PC desktops and work laptops

· Troubleshoot desktop and system problems, diagnose and solve hardware/software

Technical Skill

· Experience of supporting Microsoft Office applications

· Experience of troubleshooting desktop PCs, virus checks

· VPN support, understanding of networking concepts

· Active Directory

· Windows 10

· Exchange Server skills

· Exposure to Legal Technology applications an advantage - e.g. Bighand dictation,

· Document Management System (Netdocuments would be an advantage but any DMS exposure would be beneficial).

· Mobile Device setup/configuration, Time recording

· Other skill and Experience:

· Citrix

· Mitel experience desirable

· Use of Service Desk system

What are we looking for?

Servicing our people - partners, legal personnel and business support staff are at the heart to what we do and to succeed in this environment, we need team players, talented, hardworking and motivated people.

Important Social and Inter-personal skills
* Friendly telephone and sympathetic manner when dealing with internal client issues
* Logical thinker and fast learner
* Good analytical and problem-solving skills
* Keen on updating one's technical knowledge

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