Job description
Fantastic opportunity to join a great Tunbridge Wells business as a Temporary 1st Line of Technical Support. This role has the potential to become permanent for the right person!
Our client is an organisation that works in Cloud-based telematics, and working for them is an exciting opportunity to get involved in the local area not to be missed!
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat channels.
- Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices.
- Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
- Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
- Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance.
- Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study.
- Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.
Perks of the Role;
- Monday-Friday only 9 am- 5 pm
- 6-8 weeks assignment
- Weekly Pay
- £12.91-£13.74 per hour * Experience-dependent*
- Free Parking on Site
Please apply today as this job has an immediate start!
