Job description
Business Analyst – Business TransformationLargely remote with occasional travel
We are looking for a strong, all-round Business Analyst to join our Portfolio and Programme Management team and support a wide range of change initiatives across the organisation. This role sits at the centre of business and technology change, working closely with stakeholders to understand problems, shape solutions, and support successful delivery.
This is an excellent opportunity for a Business Analyst who is comfortable working across strategy, operations, and delivery, and who enjoys translating ambiguity into clarity.
The Role
As a Business Analyst, you will work across multiple initiatives, from business transformation and process improvement to system change and regulatory delivery. You will partner with stakeholders at all levels to understand current challenges, define future needs, and ensure solutions deliver tangible business value.
Key Responsibilities
- Elicit, analyse, and document business, functional, and non-functional requirements using appropriate techniques
- Work with stakeholders to understand current-state processes, identify issues, and define future-state improvements
- Support business transformation initiatives, including process optimisation, operating model changes, and system enhancements
- Translate business needs into clear requirements, user stories, process maps, and supporting documentation
- Facilitate workshops, interviews, and stakeholder meetings to drive shared understanding and decision-making
- Conduct impact assessments, gap analysis, and options analysis to support informed decisions
- Collaborate with delivery teams (Product, Technology, Change, Operations) to support end-to-end delivery
- Support change activities including business readiness, communications, and training
- Track outcomes and benefits using KPIs and success measures
- Ensure solutions align with regulatory, risk, and compliance requirements
- Act as a trusted point of contact, clearly communicating risks, dependencies, and progress
- Proven experience working as a Business Analyst in complex organisations
- Experience within insurance or other regulated industries (financial services preferred)
- Strong skills in requirements gathering, process mapping, and stakeholder management
- Comfortable working across Agile and Waterfall delivery environments
- Able to balance strategic thinking with hands-on delivery
- Confident communicator who can engage both operational teams and senior stakeholders
- Strong analytical mindset with attention to detail, but pragmatic in approach
- Business analysis techniques: workshops, interviews, process mapping, gap analysis
- Process modelling approaches (e.g. BPMN, UML or similar)
- Agile tools and artefacts (user stories, backlogs, acceptance criteria)
- Familiarity with delivery and documentation tools (e.g. Jira, Confluence, Visio, Miro, Excel)
- Degree in Business, IT, Finance, or a related field (or equivalent experience)
- Business Analysis certification (BCS, IIBA, or similar)
- Experience supporting business transformation or change initiatives
- The opportunity to work on high-impact change initiatives
- Exposure to a broad range of business and technology challenges
- A supportive, collaborative working environment
- Competitive salary and benefits package
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