Job description

Claims - Chislehurst

Permanent, Hybrid

£25 - 30,000 plus benefits

ROLE OVERVIEW:

Overall Job Purpose:

To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.

Primary Accountabilities

• Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement, working closely with insurers and brokers

• Strong focus on understanding all presented claims and their associated risks
• Liaise with clients, brokers, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
• To liaise with colleagues to identify improvements in internal and external claims procedures.
• To maintain current knowledge with regard to industry compliance and claims regulation.
• To build & maintain relationships with the existing Insurance Brokers client base and any incumbent AR's / Businesses by providing first line contact face-to-face or telephone advice and support.
• Manage claims from cradle to grave, making sure that all parties involved are kept up to date at all times.
• Monthly broker meetings to discuss claim trends
• To continue personal development by completion of ongoing insurance qualifications and/or training to improve personal knowledge of the industry and company business.
• To carry out administrative duties as required on behalf of Insurance Brokers and group businesses.
• To work within the FCA rules and related procedures published by the company from time to time. This includes the Company's Compliance Manual and Training and Competence Manual.
• To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Operations
• Ensuring the customer is treated fairly and that the customer receives excellent service accordance with industry and company guidelines.
• Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.
• Other ad-hoc duties that the employer determines fall within the job-holders capabilities.

Essential Skills

• Minimum of 2 or more years professional experience in Claim Handling

• Experience working within a regulated environment and with full understanding of the principles of TCF and Insurance Practice
• Accurate record keeping, clear note taking
• Ability to work and learn together as a close team
• Ability to problem solve & share ideas

Preferred Skills

• Experience and ability to deal with a variance of claim types

• Experience using Acturis
• Professional Qualification preferred (CII, CIC, CRM, etc.)
• Experience in mentoring and/or coaching of staff