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Customer Experience Agent

Job description

Customer Experience Representative - Car Replacement

£23,000 - £25,000

Uxbridge, Middlesex

Mon-Fri 8am - 4:30pm or 9:00 - 5:30pm

Full Time

The Company

This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.

The company have been established for over 28 years and are currently going through a period of significant growth and as a result of this are looking to add to their friendly team.

The Ideal Candidate

Will have worked previously in a busy telephone based role and have a positive and friendly approach. Training will be provided but enthusiasm and strong customer service is a must.

Responsibilities

  • Provide excellent customer service
  • Manage your own portfolio of clients for the duration of their hire period
  • Confidently negotiate with third party insurers
  • Liaise with repairers and obtain key updates on the progress of client's vehicle repairs
  • Follow up claims progress with third party insurers to ensure losses are correctly mitigated
  • Abide by guidelines agreed with the insurers to ensure that the hire charges are paid in full
  • Keeping good levels of communication with other team members and other departments
  • Apply a structured and organised approach to managing your own caseload

Key Skills and Knowledge

  • Great on the phone
  • Confident at building rapport with customers
  • Strong verbal and written skills
  • Word/Excel/Outlook and basic IT skills
  • Ability to build effective relationships with colleagues
  • Have a 'can do' attitude and an ability to think 'outside the box'
  • To be able to deal with challenging customers

Working Hours

Monday to Friday - 37.5 hours per week either 8am - 4:30pm or 9:00 - 5:30pm

What benefits are there?

  • We offer 33 days holiday (inc Bank Holidays) with the ability to buy and sell more days
  • We have a 5% contributary pension scheme
  • Flexible working available
  • Health and wellbeing support including a Healthcare Cash Plan
  • Life assurance 4x annual salary
  • Company online portal offering a whole host of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more
  • Structured training and development opportunities
  • Rewards Scheme
  • Sociable office and various social activities
  • Monthly McDonalds Breakfast

This is a fantastic role based in an award winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!

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