Job description

Customer Experience Agent

Location: Uxbridge, West London

Looking for a career where you can really make an impact?

Join our thriving and rapidly expanding Accident Management company, where we've been supporting clients for over 27 years. We specialise in providing replacement vehicles after non-fault accidents, ensuring our clients get back on the road quickly and with minimal hassle. Due to an exciting period of growth, we're on the lookout for a personable, driven, and empathetic individual to join our Customer Experience team.

Why Choose Us?

• Competitive Salary: Starting at £23,000 - £25,000, with the potential to earn up to £8,000 in bonuses annually.
• Work-Life Balance: Enjoy hybrid working options once fully competant
• Career Growth: We invest in YOU, with structured training, development, and long-term career opportunities.
• Fun & Engaging Workplace: Join a positive, supportive team where collaboration is key, and your hard work is always celebrated!

Your Role:

As a Customer Experience Agent, you'll be at the heart of what we do - delivering exceptional service to clients in need. You'll:

• Manage new customer referral calls, building rapport and trust from the first contact.
• Highlight our services and benefits, ensuring clients have the best experience possible while arranging their replacement vehicle.
• Investigate key factors such as accident details and potential fraudulent claims, helping ensure a smooth process for all.
• Show empathy and understanding, providing reassurance to clients during stressful situations.
• Identify customer needs and help them get back on the road with the right vehicle solution.

What You'll Bring to the Table:

• Confident Communicator: You thrive in conversations and can easily build connections over the phone.
• Customer-Focused: Whether it's over the phone or face-to-face, you're passionate about providing exceptional service.
• Team Player: You're bubbly, friendly, and love contributing to a positive team atmosphere.
• Willing to Learn: Eager to grow your skills, with an interest (or willingness to learn) about the automotive industry.

Hours: Mon-Fri (08:00-16:30 or 09:30-18:00) | Approx. one Saturday per month (09:00-15:00) - paid on top of salary

What's in it for You?

• Generous Holiday Package: 25 days' holiday plus Bank Holidays, with the option to buy more.
• Pension Scheme: We contribute up to 5% when you do the same.
• Health & Wellbeing Support: Including a Healthcare Cash Plan and life assurance (4x your annual salary).
• Exclusive Discounts: Access to a company portal offering discounts on retail, dining, cinema tickets, and more!
• Rewards & Recognition: Monthly staff meetings with fun games and recognition programs, including "Star of the Month" awards.
• Social Events: Enjoy team outings to the races, our legendary summer and Christmas parties, and more!

Ready to take your career to the next level?

If you're a people-person, love a fast-paced role, and are excited to make a difference every day, we want to hear from you!