Job description

Motor Claims Handler

A well-known insurance company is currently expanding their Motor Claims teams across the nation.

They are looking for individuals who are seeking a rewarding career within insurance. You will be based in their newly refurbished office as a Motor Claims Handler within the Commercial Claims area.

You will receive comprehensive training to support you on your career journey.
Commercial Claims is a very diverse function bringing together Claims areas including Motor, Property and Casualty.

This company understands that their people are the most important factor in ensuring a clear and consistent experience for the customer. For you, it means you will have huge amounts of opportunity to diversify your career as a Claims expert.

What you'll be doing:

• Responsible for a portfolio of Motor Claims from start to finish, you'll investigate and gather evidence to help bring each claim to the point of a conclusion.
• This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy.
• Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners.

Working Hours & Shift Pattern:

• Full time, 35 hours per week, Monday to Friday.
• Typical hours are 9am - 5pm, however there can be some flexibility with these hours.
• Following your initial induction training of typically 12 weeks in the office, you'll move to a hybrid way of working, which typically means 3 days in the office and 2 from home. This is so you have the best opportunities to connect with your team, innovate and learn.

Induction & Training:

• You'll receive a comprehensive onsite induction from specialist trainers to set you up for success in your new role.
• They will help you to become the best version of yourself throughout your career and will provide you with all the support and training necessary to enhance your professional development.

Qualifications:

• Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any industry setting.
• Passionate about people and committed to growing your career within the company.
• Looking for opportunities to learn and be part in shaping the future of our business.
• An active listener who can demonstrate empathy, able to put yourself in customers' shoes to build key relationships.
• Professional, confident and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals.
• Can contribute effective to team success, offering advice and coaching others to achieve their full potential.

What's on offer:

One of the best things about joining this company is the rewards package. This company appreciative the people who work for them, and their rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £32,000 (dependent on experience)
• Monetary reward development framework
• Performance related annual bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave.
• Access to 100's of discounts, vouchers and cashback via our reward portal
• Employee discounts