Job description
How we work
We're really proud of the culture we've created. We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps. We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we're as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We're so excited for all of the challenges up ahead, and we need more people to help us tackle them!
The Claims Team
We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most delightful and efficient claims experience to our customers.
Working in a startup means that you have to be adaptable and are excited by the prospect of moving fast. This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service 24/7, 365 days a year.
The Motor Engineering Team
We are a rapidly growing and evolving Motor Engineering Team that compliments the rest of the fantastic Marshmallow Claims Team. We review accident damage claims, identify fraud and provide support to all areas of the business. We are looking for our next candidate to join as a Motor Engineer Technical Support where you will be working closely with our existing in-house Engineers.
What you'll be doing
Analysing each claim and making decision on best course for claim
Working in conjunction and assisting the level 3 Engineers when required.
Ensuring repairable cases are authorised within SLA at best commercial terms for the business
Ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLA
Ensure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering team
Respond to internal/external technical queries, providing written responses where required in a timely and professional manner.
Prepared to work towards achieving Industry standard qualifications to enable progression to a level 3 Engineer role.
What we're looking for from you
Knowledge or an understanding of industry repair estimating systems
City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent
Relevant trade experience in vehicle repairs
Experience of working in or with a Motor Engineering department environment or in a VDA role
Experience with Audatex would be ideal
Who you are
Ability to analyse information and propose solutions
Proven negotiation skills
Problem solving skills
Proven ability to manage workload in a busy customer-facing environment
Able to communicate at all levels, customer, business etc…
A team player that works well in a group
Perks of the job
Flexible working - Spend one day per fortnight in our new collaborative London office, and own your own working hours. The rest is up to you *If this arrangement doesn't work, don't let it hold you back. We're always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we'll talk about our options
Competitive bonus scheme - designed to reward and recognise high performance 🌟
Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that's subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰
Mental wellbeing support - Access therapy and mental health sessions through Oliva 💚
Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥
Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
Tech scheme - Get the latest tech for less 🖥
Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
