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Payroll Coordinator

Job description

Job Title: Payroll Coordinator
Location: UK-West Sussex-
Monday to Friday 9 to 5
Hybrid 2 days in the office 3 days from home

Payroll co-ordinator

The post holder will be working for the Group Payroll Team within Group Finance. You will be responsible for providing an accurate and customer focused payroll service, working with the Senior Payroll Co-ordinator and with the support of a Payroll Assistant, under the supervisor of the Payroll Manager


  • Preparing accurate monthly payrolls for Group Companies, ready for sign off by relevant Executives, adhering to strict deadlines for more than one pay date
  • To liaise with the HR Service Centre Assistants to ensure all basic data including new starters, leavers and contractual changes are processed in line with payroll cut off dates
  • To compile, prepare and complete uploads of monthly allowances, timesheets and deductions
  • To establish and maintain good communications with all areas of the business and its employees ensuring service levels are maintained and an excellent service is provided at all times, making each visit to payroll a pleasant one
  • To fully investigate ALL queries on behalf of employees and respond within service levels and react to incident resolution
  • To ensure effective communications with HMRC regarding tax issues and queries with student loans, tax codes and tax queries. Wherever possible promoting the HRMC website for employee use of their self-service portal
  • In conjunction with the Payroll Manager, to oversee the effective provision of payroll processes for the HRSC Team and ensure all legal obligations are met
  • To complete ad-hoc payroll and data accuracy checks and report errors to the HR Service Team
  • To maintain an up to date and good practical working knowledge of Payroll legislation, changes and enhancements
  • To keep up to date with the payroll system
  • To be proactive in contacting other areas of the business to improve service levels, remedy persistent reoccurring issues or problems and to eliminate payroll errors
  • To always put the customer first, both internal and external and offer an excellent customer service


  • Minimum of 2 years working within a payroll team/environment
  • Experience of processing multiple payrolls in a large diverse organisation or for multiple clients as part of a payroll bureau service
  • SD Worx experience and working knowledge (preferably Ceridian Evolution) - desirable but not essential
  • Excellent level of up to date payroll legislation, including HMRC requirements
  • Solid Payroll experience and knowledge including SMP, SAP, SPP etc
  • Some experience of EDI and RTI transactions
  • Excellent customer service and team player skills.
  • Able to work in a fast-paced, varied and demanding environment
  • (Ideally) experience of bringing in new employees and payrolls through mergers and acquisitions

  • Key Competencies: (aside from the technical skills listed above, these are the core skills required for the role):
  • Attention to detail
  • Numerate
  • IT literate
  • Excellent Communicator and customer service skills
  • Ability to work on own initiative
  • Team player
  • Can do attitude

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