Job description

Senior Technical Claims Handler working within our Large Loss Team.
Monday to Friday 9 - 5
Location flexible
Upto £65k DOE plus great benefits

Senior Technical Claims Handler working within our Large Loss Team.

Pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000

Working within a team and being a central referral point for technical issues, advising on strategy, tactics and key developments.

Assist in targeted reviews to ensure best practice and best outcomes.

Key Responsibilities:
Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation
Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
Attendance at Trials and conferences with Counsel where appropriate.
Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
Full adherence to authority limits
Developing and maintaining effective relationships with colleagues and business partners.
Undertaking general claims tasks, as required.

• Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.

• Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).

• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

• Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA's

• Pro-actively managing personal training and development requirements.

• Undertaking general claims tasks, as required.

• Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

• Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.

Key Skills and Knowledge:

• Strong and current working knowledge of personal injury claims with a handling experience in serious injury of at least 5 years.
• Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.
• Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
• Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
• Knowledge of current, relevant Case Law
• Ensuring compliance with all regulatory requirements (including 'treating customers fairly)
• Strong customer service and communication skills
• Ability to manage and prioritise own workloads
• Good communicator and the ability to coach and support colleagues on technical topics
• Willingness to develop self and new skills
• Ability to work with flexibility in a proactive claims environment
• Good market knowledge
• Good commercial awareness

What are we doing to help us build a thriving, inclusive community?
Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that's the easy part!

Our key challenges are…

• How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
• How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called #WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.