Job description

Claims Handler - Credit Hire
Salary: - £19,000-£25,000 depending on experience
Hours: - Mon-Fri 9am-5pm, 35 hours per week
Hybrid: - 4 days remote, 1 day in office per week
Overview
We are recruiting for Motor Third Party Claims Handlers to join our growing in-house Credit Hire Teams.
The successful candidates can demonstrate a track record of proactively managing a caseload and the ability to agree Indemnity and complete Liability negotiations. The individual must also possess strong Telephony and Customer Service skills.
You will be responsible for handling a portfolio of motor claims from initial report through to conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively.
You will be provided with Training and support to enable you to do the job and a Personal Development Plan. Performance is measured against several Key Performance Indictors, and you will receive an annual review and an opportunity to be rewarded with an annual bonus.
We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed)
Responsibilities

• Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
• Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
• Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail, and letter.
• Controlling claim cost by achieving most economical settlement, through proactive use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.
• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
• Developing and maintaining effective relationships with colleagues and business partners.
• Pro-actively managing personal training and development requirements.
• Undertaking general claims tasks, as required.
• Where applicable, to adhere to Company processes about FCA compliance and Treating Customers Fairly
• Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

Key Skills and Knowledge Required

• Working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim
• Excellent Telephony skills, with pro-active use of the telephone
• Ensuring compliance with all regulatory requirements (including 'treating customers fairly'
• Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential
• Strong customer service and communication skills
• Ability to manage and prioritise own workloads
• Willingness to develop self and new skills
• Ability to work with flexibility in a proactive claim's environment
• Good commercial awareness

What's on offer

• 25 days annual leave - plus bank holidays!
• 5% pension contribution scheme
• Healthcare benefits
• Life assurance
• Discounts on over 250 big retail brands