Job description

Do you have Veterinary Nurse experience and are looking for a new challenge away from practice?

We are looking for qualified veterinary professionals to join us as Pet Claims Assessors on a fully remote basis.

Pet Claims Assessor - Remote

Salary: £24k plus annual bonus

Hours: Full Time - Monday to Friday 8am-4pm or 10am-6pm

Full training provided

The Role

The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.

Key Responsibilities:

• Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
• Assessing new and continuation claim submissions by reviewing all claim documentation supplied
• Collating information from customers and veterinary practises to assess claims
• Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid
• Identifying potentially fraudulent claims and following agreed process for referral.
• Ensuring that high levels of customer service is offered through processing of accurate and timely information
• Establish and maintain effective communication and relationships with all colleagues and customers
• Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
• Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover to customers

Essential Skills:

• Must have vet nurse experience and relevant qualifications
• Experience of call handling and comfortable speaking with customers on the phone
• Excellent communication skills and strong team player
• High attention to detail
• Strong data entry and IT skills
• Flexible attitude to work - willingness to take on new tasks

Desirable Skills:

• Previous pet assessing experience

What we offer in return?

• A collaborative and fast paced work environment
• 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday
• Health Cash Plan
• A fantastic bonus scheme
• A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more;
• Life Assurance 4x annual salary
• A structured pathway to learn and develop.
• Employee referral scheme