Job description
Customer Service AgentLocation: Uxbridge | Hybrid Working: 3 Days Office / 2 Days Home
Hours: Monday to Friday, 8:00 AM – 4:30 PM/ 9.30-6pm (37.5 hours per week)
Join an award-winning company with over 27 years of success in the credit hire industry, renowned for outstanding service and a vibrant workplace culture. As we continue through an exciting period of growth, we’re seeking a dedicated Customer Service Agent to become part of our high-performing team.
What You’ll Do: In this role, you’ll manage a portfolio of customer cases, ensuring smooth, professional service from start to finish. You’ll act as the main point of contact for our clients, working with both internal teams and external partners to ensure every case is handled efficiently and with care.
Your day-to-day will include:
- Managing long-term customer accounts with professionalism and empathy
- Providing regular updates to customers and tracking case progress
- Liaising with third-party insurers, repairers, engineers, solicitors, and stakeholders
- Investigating details related to claims, including liability and potential fraud
- Making sound decisions to ensure a positive customer experience and protect the business
- Ensuring all actions comply with industry regulations and internal guidelines
Essential Skills & Attributes:
- Outstanding phone manner and confidence handling high call volumes
- Previous experience in a customer service or claims-related role
- Excellent written and verbal communication skills
- Strong organisational abilities, time management, and attention to detail
- Ability to multitask, stay calm under pressure, and meet deadlines
- Comfortable making decisions and influencing positive outcomes
- Confidence when dealing with challenging customer situations
- Tech-savvy, with knowledge of Outlook, Word, and Excel
- Friendly, team-oriented attitude and eagerness to learn
- Experience in motor claims or the credit hire sector (not essential)
- Supportive and energetic team environment
- Clear path for career growth and development
- A key role where you’ll make a real impact
- Salary between £24,500–£26,000 (experience-dependent) plus bonus (£200-£300 per month)
- Monday–Friday only
- Hybrid working model (3 days in office)
- Free onsite parking
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days holiday + Bank Holidays
- Life Assurance (x4 salary)
- Pension scheme
- Monthly McDonald's breakfast
- Regular company events
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com