Claims Manager

A well-established and growing law firm is seeking a Claims Manager to lead their talented team of claims handlers. This is an exciting opportunity to join a forward-thinking practice that values collaboration, development, and innovation.

The Role
As a Claims Manager, you will:

• Provide training, guidance, and mentorship to team members to drive performance.
• Oversee claims processing, review and approve claims, and ensure compliance with service-level agreements.
• Conduct file reviews, supervise court document preparation, and perform internal and external audits.
• Manage team training needs, deliver presentations, and develop training materials.
• Participate in client reporting and make process improvement recommendations.
• Handle recruitment, staff reviews, and appraisals while fostering a motivated and cohesive team.

The Ideal Candidate
You will have:

• Previous experience in insurance claims processing, including at least one year in a supervisory role.
• In-depth knowledge of civil litigation and experience managing litigated portfolios.
• Exceptional communication, decision-making, and problem-solving skills.
• Strong analytical capabilities with a keen eye for trends and process improvements.
• Proven ability to lead, motivate, and inspire a team, both in-office and remotely.

Benefits

• Hybrid working (post-training/probation).
• Pension scheme and holiday trading options.
• Birthday leave and paid volunteer time.
• Access to retail discounts and health & well being resources.
• Regular company events and comprehensive training opportunities.

This role offers an excellent platform for an experienced Claims Manager to make an impact within a progressive and supportive firm.

Apply today to lead and shape a high-performing team in a growing legal practice.