Job description
Join our Customer Communication Analyst team! Up to £40,000 experience depending, Flexible Location, 09:00 to 17:00, Monday to Friday (Working from Home).
You will:
- Manage end-to-end customer communication changes.
- Maintain communication repository and document version control.
- Liaise with stakeholders for clear and compliant communications.
- Ensure adherence to Compliance and Consumer Duty regulations.
- Review and improve document change processes.
- Facilitate effective stakeholder communication and reporting.
You will have:
- Experience in communication or documentation change management, preferably in financial services.
- Understanding regulatory compliance and Consumer Duty, Treating Customer Fairly regulatory knowledge
- Proficiency in Excel and document management systems.
- Ability to work independently and in cross-functional teams.
- Problem-solving mindset and attention to detail.
Join us and make an impact in creating clear and compliant customer communications!