Job description

Credit Hire Specialist

Full time, Permanent or 12 month FTC's available

Monday to Friday - 37.5 hours per week

Hybrid working model

We are currently looking to recruit a Credit Hire Specialist.

The Credit Hire Specialist is responsible for managing a caseload of credit hire claims, and supporting the team and department in achieving the key performance targets.

Responsibilities

• Handle Claims in accordance with the Best Practise Guide.
• Adhere to the legal and regulatory framework in accordance with the relevant bodies.
• Complete Exception & Audit controls within timeframes.
• Comply with internal policy and procedures, and comply with external best practice and legislation, e.g. equal opportunities.
• Work collaboratively with your peer group to achieve the best outcomes.
• Work with your team leader group to achieve proactive quality file handling.

Skills/Experience

• Existing knowledge of claims or processes within claims would be beneficial.
• Ability to communicate with customers and third party representatives both verbally and via written communication.
• Ability to work as part of a team and wider department.
• Excellent organisational and planning skills. Ability to prioritise, multi-task and manage your own time effectively - working to tight deadlines.
• Ability to demonstrate quality claims handling with a clear understanding of the need for reserving accuracy on all claims.
• Ability to spot market trends & potential strategies that can support the department in achieving the key objectives.