Job description
Customer Care Agent – Motor Insurance Rainham, Essex, UK£26,000 - £30,000 + Benefits d.o.e 4 days in office, work from home on Fridays!
This role will only accept candidates who have insurance experience and are in a commutable distance to Rainham, Essex.
Are you passionate about delivering outstanding customer service? If so, we want you to join the Customer Support & Operations Team at this leading insurance company!
Why Join Us?
Full training & ongoing development – We provide a structured training program to set you up for success. Career growth – Regular training, performance reviews, and opportunities to progress within the company. Supportive team culture – Relaxed environment. Fostering a positive and collaborative work environment.
Perks
Hours: 9-5. No evenings. No weekends. Overtime sometimes offered, paid at time and half. 4 days in office, work from home on Fridays. Pay increase following 12 months service. Free drinks and snacks in office.
What You’ll Do:
· Be the first point of contact for customers, handling enquiries via phone and live chat.
· Provide expert guidance on quotations, new business, renewals, and existing policies.
· Ensure excellent customer experiences by meeting service level agreements (SLAs).
· Work towards key performance indicators (KPIs) and contribute to team success.
· Identify areas for service improvements and contribute ideas to enhance efficiency.
· Maintain compliance with FCA regulations and data protection policies.
What We’re Looking For:
✔ Previous insurance call agent / call centre / sales experience is essential. Motor insurance preferred. Other insurance product experience is also considered.
✔ Excellent communication & interpersonal skills – able to build rapport with customers and colleagues. ✔ A positive, proactive attitude – a true team player who is motivated to deliver service excellence. ✔ Strong problem-solving skills – able to listen, understand customer needs, and provide the best solutions. ✔ Reliability & integrity – trustworthy, ethical, and committed to treating customers fairly.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com