Job description
Customer Care Team Leader📍 Location: Rainham, Essex (4 days in-office, Fridays from home)
🕒 Hours: Monday–Friday, 9am–5pm (No Weekends)
💰 Salary: £30,000 - £34,000 (DOE) + Salary Review After 12 Months
We are recruiting on behalf of a fast-growing insurance company looking for an energetic and inspiring Customer Care Team Leader to join their expanding team. If you’re a natural motivator with strong leadership, customer service, and sales experience, this is a fantastic opportunity to make a real impact and grow within a dynamic business.
Why Join?
✅ No weekends! – Enjoy a great work-life balance
✅Hybrid working – Work from home every Friday
✅Progression opportunities – Clear career path for high performers
✅Competitive benefits – 20 days holiday (plus bank holidays), increasing yearly up to 25
About the Role:
As Customer Care Team Leader, you’ll lead a high-performing customer service team to drive customer satisfaction, new business, and renewals. You’ll ensure SLAs are met across calls, chats, and emails while fostering a positive and productive team culture.
Key Responsibilities:
✅ Lead, coach, and develop a Customer Care team to achieve sales, retention, and service targets
✅ Conduct 1-2-1s, performance reviews, and team meetings to drive performance
✅ Manage team rotas to ensure smooth operations and strong workflow coverage
✅ Identify training and development opportunities for team members
✅ Collaborate on business forecasting, renewal planning, and customer insights
✅ Ensure full compliance with FCA, GDPR, and internal standards
What We’re Looking For:
✅ 4-5 years+ experience in an insurance contact centre (Motor preferred, but other insurance sectors considered)
✅ A proven leader who can motivate, coach, and drive team success
✅ Strong sales awareness with experience in customer retention and renewals
✅ Excellent communication and people management skills
✅Organised, proactive, and results-driven
How to Apply: If you're a motivational leader ready to grow with a business that values talent and ambition, apply now or send your CV to holly.kingston@vermelorpo.com
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com