Back to Job Search

Customer Service Consultant Role (Hybrid)

Job description

Contact Centre Advisor

Salary: £20,319 per annum + Shift Allowance + Bonus (average £1,800 however, top performers could earn up to £3,000 per annum)

Hours: Full Time - Permanent 37.5 hours per week
Shifts between Monday - Friday 8am - 8pm Saturdays 8am - 5pm Sundays 9am - 4pm

Hybrid Working model after completion of training (4-6 weeks) which encompasses 2 days working in the office & 3 days working from home.

Location: Manchester (Arndale Centre)

Overview

Working at Markerstudy in our brand-new vibrant office which is situated in the heart of Manchester city centre, you'll be part of a team focussed on delivering exceptional customer satisfaction. As a valued member of the team, you'll receive all the Training you need to do your job with skill and confidence.

We offer a complete Training program which will make sure you're given the very best foundations for success in our business.

Markerstudy offer a highly competitive salary package with a base salary of £20,000 per annum. This can then be boosted with a Bonus scheme and a shift allowance for any weekend working that you do. We offer 30 days holiday (inc Bank Holidays) with the added ability to buy and sell more days. There's an attractive Pension Scheme, Wellbeing Support and an Online Portal which is full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.

Responsibilities

As a member of the Customer Service Team, you'll play a vital role when it comes to offering a great service to our insurance customers. You'll speak to new and existing customers, making sure they receive a professional service. Through listening attentively and being the friendly voice customers expect, you'll be able to identify which Insurance products and services are best for them. It's a regulated environment, so there will always be a focus on accuracy.

Are you someone who can:

  • Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phone
  • Expertly guide customers through insurance policy details and keep their records up to date
  • Keep your product and industry knowledge relevant
  • Spot opportunities to give customers added value
  • Go above and beyond for customers, supporting them in finding solutions

Skills/Experience

This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you've worked with customers over the phone.

Similar Jobs

View All Jobs
Customer Service Consultant Role (Hybrid)
Cambridgeshire£20500 - £26000 per annumPermanent

Customer Service Consulta nt Location: - Lancaster St Ives, Cambridgeshire PE27 4ZB Starting Salary £20,500 / After 9 Months - £21,000 / After 18 Months £22,000 + OTE up to £4,000 p/a commission! H...

Customer Service Consultant Role (Hybrid)
Cambridgeshire£20500 - £26000 per annumPermanent

Customer Service Consulta nt Location: - Lancaster St Ives, Cambridgeshire PE27 4ZB Starting Salary £20,500 / After 9 Months - £21,000 / After 18 Months £22,000 + OTE up to £4,000 p/a commission! H...

Customer Service Consultant Role (Hybrid)
Bristol£20500 - £21500 per annumPermanent

Job Title: Customer Consultant - Service Location: Bristol, BS35 4BL near the Severn Bridge Hybrid working, 2 days in the office 3 days from home Salary: £20,500 plus great benefits Bonus: Around £...

Sales and Renewals Consultant
Eastleigh£21500 - £30000 per annumPermanent

Job Title: Sales and Renewals Consultant Location: Chandler's Ford - Hybrid working - 2 days in office - 3 days from home Salary: £21,500 - £30,000+ depending on experience Hours: Monday to Friday ...

Customer Sales Consultant (Hybrid)
Bristol£20500 - £32500 per annumPermanent

Job Title: Customer Consultant - Sales Location: Bristol - Remote Hours: Monday - Friday either 9 am-5 pm or 10 am-6 pm. 1 in 3 Saturdays 9-1 pm (time back in lieu) Salary: £20,500 + commission (on...

Customer Service Team Leader- Insurance
Portsmouth£23000 - £27000 per annumPermanent

Customer Service Team Leader required to join the 4th Largest Insurance provider in the UK. The outline of your role is to manage and develop the department and meet Customer service and Claims SLA...

Insurance Broker / Trainee Insurance Broker
Southampton£22000.00 - £28000.00 per annum + plus bonus and bensPermanent

Job Title: Insurance Broker - PI and Fleet Sales Location: UK-Chandlers Ford, Eastleigh £22 - 28k basic depending on experience Shifts Monday-Friday 9am-5pm with some days 10am-6pm. Training on sit...

Product Governance Manager
BristolUp to £30000 per annumPermanent

Product Governance Manager Hybrid working - Bristol Salary - £30,000 Monday to Friday - 9 am to 5 pm We are looking for motivated and energetic product analysts to play an integral part of our prod...

Property and/or Motor Claims Handler
Morecambe£23000 - £32000 per annumPermanent

Commercial Property and Motor Claims handlers are needed to join one of the largest Insurance providers In the UK. The Commercial Claims unit is responsible for managing all claims relating to Comm...

Purchasing Coordinator
Royal Tunbridge Wells£30000 - £40000 per annumPermanent

Purchasing Coordinator required to join one of the leading businesses in Tunbridge Wells. The Purchasing coordinator will manage the purchase of products and services and they will serve as the lia...

Motor Claims Handler
Birmingham£23000 - £32000 per annumPermanent

Motor Claims Handler £23 - 32k basic DOE plus great benefits and company culture. DESCRIPTION We're expanding our Motor Claims team and we are looking for you to start a rewarding career with a gre...

Motor Claims Handler
Ipswich£23000 - £32000 per annumPermanent

Motor Claims Handler A well-known insurance company is currently expanding their Motor Claims teams across the nation. They are looking for individuals who are seeking a rewarding career within ins...