Back to Job Search

Customer Service Consultant Role (Hybrid)

Job description

Contact Centre Advisor

Salary: £20,319 per annum + Shift Allowance + Bonus (average £1,800 however, top performers could earn up to £3,000 per annum)

Hours: Full Time - Permanent 37.5 hours per week
Shifts between Monday - Friday 8am - 8pm Saturdays 8am - 5pm Sundays 9am - 4pm

Hybrid Working model after completion of training (4-6 weeks) which encompasses 2 days working in the office & 3 days working from home.

Location: Manchester (Arndale Centre)

Overview

Working at Markerstudy in our brand-new vibrant office which is situated in the heart of Manchester city centre, you'll be part of a team focussed on delivering exceptional customer satisfaction. As a valued member of the team, you'll receive all the Training you need to do your job with skill and confidence.

We offer a complete Training program which will make sure you're given the very best foundations for success in our business.

Markerstudy offer a highly competitive salary package with a base salary of £20,000 per annum. This can then be boosted with a Bonus scheme and a shift allowance for any weekend working that you do. We offer 30 days holiday (inc Bank Holidays) with the added ability to buy and sell more days. There's an attractive Pension Scheme, Wellbeing Support and an Online Portal which is full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.

Responsibilities

As a member of the Customer Service Team, you'll play a vital role when it comes to offering a great service to our insurance customers. You'll speak to new and existing customers, making sure they receive a professional service. Through listening attentively and being the friendly voice customers expect, you'll be able to identify which Insurance products and services are best for them. It's a regulated environment, so there will always be a focus on accuracy.

Are you someone who can:

  • Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phone
  • Expertly guide customers through insurance policy details and keep their records up to date
  • Keep your product and industry knowledge relevant
  • Spot opportunities to give customers added value
  • Go above and beyond for customers, supporting them in finding solutions

Skills/Experience

This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you've worked with customers over the phone.

Similar Jobs

View All Jobs
Remote Customer Call Agent - Motor Insurance
EnglandCompetitivePermanent

Remote Call Centre Insurance Agent – Motor Insurance Salary: £24,000 per year + Benefits Job Type: Full-time, Permanent Schedule: Monday to Friday, 9am–5pm (No weekends) Location: Remote (UK-based ...

Head of Pricing Transformation
Peterborough£85000 - £110000 per annumPermanent

Head of Pricing Transformation Hybrid (Manchester or Peterborough offices) Full-time, Permanent Salary: Up to £110,000 + Bonus + Benefits  Transform how we think about pricing. We’re looking for a ...

Technical Pricing Manager
Sevenoaks£70000 - £85000 per annumPermanent

Technical Pricing Manager General Insurance | Personal Lines | Personal Lines  Location: Hybrid – Peterborough office - 1 day per week (flexible) Type: Full-time, Permanent Salary: £70,000 - £85,00...

7.5 Tonne Driver
Essex£25462 - £32600 per annumPermanent

7.5 Tonne Driver Wanted – Join Our Fast-Moving Team! We're looking for a reliable and professional 7.5T Driver to join our growing team. If you’ve got a valid CPC, Digi Tacho card, and love being o...

Maintenance Operative- Electrician Focus
Royal Tunbridge Wells£40000 - £49000 per annumPermanent

Maintenance Operative – Electrician Focus 📍 Tunbridge Wells  💰 £40,000 + vehicle & car allowance 🛠️ Full-time | Permanent We’re looking for a skilled Maintenance Operative with strong electrician e...

Reception/admin assistant- 20 hours per week
Chesterfield£23810 - £25000 per annumTemporary

Fantastic opportunity to join the 4th Largest insurance provider in the UK, in Chesterfield, as a part-time temporary Receptionist/ admin assistant. This is a temp-perm role so you will be temping ...