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Customer Service Consultant Role (Hybrid)

Job description

Contact Centre Advisor

Salary: £20,319 per annum + Shift Allowance + Bonus (average £1,800 however, top performers could earn up to £3,000 per annum)

Hours: Full Time - Permanent 37.5 hours per week
Shifts between Monday - Friday 8am - 8pm Saturdays 8am - 5pm Sundays 9am - 4pm

Hybrid Working model after completion of training (4-6 weeks) which encompasses 2 days working in the office & 3 days working from home.

Location: Manchester (Arndale Centre)

Overview

Working at Markerstudy in our brand-new vibrant office which is situated in the heart of Manchester city centre, you'll be part of a team focussed on delivering exceptional customer satisfaction. As a valued member of the team, you'll receive all the Training you need to do your job with skill and confidence.

We offer a complete Training program which will make sure you're given the very best foundations for success in our business.

Markerstudy offer a highly competitive salary package with a base salary of £20,000 per annum. This can then be boosted with a Bonus scheme and a shift allowance for any weekend working that you do. We offer 30 days holiday (inc Bank Holidays) with the added ability to buy and sell more days. There's an attractive Pension Scheme, Wellbeing Support and an Online Portal which is full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.

Responsibilities

As a member of the Customer Service Team, you'll play a vital role when it comes to offering a great service to our insurance customers. You'll speak to new and existing customers, making sure they receive a professional service. Through listening attentively and being the friendly voice customers expect, you'll be able to identify which Insurance products and services are best for them. It's a regulated environment, so there will always be a focus on accuracy.

Are you someone who can:

  • Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phone
  • Expertly guide customers through insurance policy details and keep their records up to date
  • Keep your product and industry knowledge relevant
  • Spot opportunities to give customers added value
  • Go above and beyond for customers, supporting them in finding solutions

Skills/Experience

This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you've worked with customers over the phone.

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