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Customer Service Representative

Job description

Position: Customer Experience Representative

Are you passionate about delivering exceptional customer experiences and want to be rewarded for your hard work?

We are seeking motivated and customer-focused individuals to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing friendly, professional, and efficient service to address their needs and resolve any issues they may have.

Responsibilities:

  • Assist customers with their needs over the phone, emails, and updating MIS systems.
  • Provide outstanding customer service with a friendly approach.
  • Resolve customer complaints and issues, escalating to the appropriate department when necessary.

Benefits:

  • Free GP anywhere services
  • Free parking
  • A "Help at Hand" App for all employees. On the app, all employees can get unlimited mental health assistance via partners & get 6 life coaching sessions for free.
  • Free tea and coffee-making facilities fully stocked.
  • On-site restaurant (chargers apply)
  • 33 days AL (INCLUSIVE of BH) this increase 1 day for each full year worked max of 5.
  • You will also be entered into a monthly prize draw to win cash/vouchers that range from £100-£3000.

We're ideally seeking a passionate customer service enthusiast.

If you would like to be considered for this role then apply today, and don't miss out!

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