Job description

Customer Service Representative

£22,500 - £25,000

Uxbridge, West London

Mon-Fri 8am - 4:30pm or 9:00 - 5:30pm

The Company

This exciting opportunity to work for a well-established and expanding Accident Management Company who look to provide clients with replacement vehicles following a non-fault accident. The company have been established for over 27 years and are currently going through a period of significant growth and as a result of this are looking to recruit for a driven and personable person to join the team.

The Ideal Candidate

Will have worked previously in a busy telephone based role and have a positive and friendly approach. Training will be provided but enthusiasm and strong customer service is a must.

Responsibilities

• Provide excellent customer service
• Manage your own portfolio of clients for the duration of their hire period
• Confidently negotiate with third party insurers
• Liaise with repairers and obtain key updates on the progress of client's vehicle repairs
• Follow up claims progress with third party insurers to ensure losses are correctly mitigated
• Abide by guidelines agreed with the insurers to ensure that the hire charges are paid in full
• Keeping good levels of communication with other team members and other departments
• Apply a structured and organised approach to managing your own caseload

Key Skills and Knowledge

• Great on the phone
• Confident at building rapport with customers
• Word/Excel/Outlook and basic IT skills
• Ability to build effective relationships with colleagues
• Have a 'can do' attitude and an ability to think 'outside the box'
• To be able to deal with challenging customers

Working Hours

Monday to Friday - 37.5 hours per week either 8am - 4:30pm or 9:00 - 5:30pm

What benefits are there?

• We offer 33 days holiday (inc Bank Holidays) with the ability to buy and sell more days
• We have a 5% contributary pension scheme
• Flexible working available
• Health and wellbeing support including a Healthcare Cash Plan
• Life assurance 4x annual salary
• Company online portal offering a whole host of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more
• Structured training and development opportunities
• Rewards Scheme
• Sociable office and various social activities
• Monthly McDonalds Breakfast