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Customer Service Representative(Hybrid)

Job description

Salary: £22,890 (inclusive of £2,500 shift allowance) based on 37.5 hours

Location: Pegasus House, Bakewell Road, Peterborough PE2 6YS

Full/Part-time shift options available within our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday.

This role will be a hybrid split between working on-site and from home

For the first three months, successful candidates will be working on-site, to support the skills you have developed within induction training.

Working for BGLi Customer Services:

BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best-known brands in the UK as well as our brands, Budget Insurance, Dial Direct and Beagle Street all while supported by state-of-the-art, award-winning contact centers and market-leading digital platforms.

What will I do as a Customer Service Advisor?

  • Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
  • Maintain high standards for our own and partnership brands
  • Deliver outstanding customer service to every customer first time, every time
  • Take responsibility for our customers and provide resolutions
  • Take ownership of your development within BGLi
  • Be determined to succeed and accountable for results, for yourself and the business
  • Act with drive, pace, and passion
  • Follow the system and procedural processes to ensure compliance with the FCA

What does it take to be a Customer Service Advisor?

It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following…

  • Ideally six months of experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
  • A proven track record of delivering excellent customer service
  • Strong written and verbal communication skills
  • Demonstrate responsibility for customer concerns and resolution
  • Excellent time management and attention to detail
  • Good numeracy and literacy skills
  • Proven record for setting own goals and monitoring own performance

Why work for us?

BGL Insurance is a great place to work, but don't just take our word for it. Here are just some of the benefits we offer our colleagues. You have the option to update your benefits package at anytime

  • Free breakfast on the weekend
  • 25 Days Holiday (increasing 1 day per year, up to 30 days with each year of service) + Opportunity to Buy & Sell annual leave up to 5 days each year
  • Employer Pension with 5% contribution
  • Life Assurance 4% base salary
  • Health Care Plan & virtual GP service
  • Cycle to work scheme
  • Stormfront Technology scheme
  • Gym Flex
  • Payroll Giving
  • Volunteer days to support our #givingback programme

Find out more about BGL Insurance here: and apply now!

We are a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness.

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