Job description

Due to exponential growth, there is now an opportunity, and a requirement for a Facilities Manager to join an extremely reputable commercial and residential property management company in Tunbridge Wells.

Roles and Responsibilities:

• Deputise for the Head of Facilities Management
• Manage a small property portfolio in the Tunbridge Wells, Kent and London region
• Manage four Regional Facilities Managers (RFMs)
• Responsible for the Service Charge Budget process from the FM department perspective and, manage and monitor the RFM team to ensure they meet Service Charge processes

• Ensuring the company strategy through property maintenance, internal governance, and adherence to legislation at all times.
• Managing relationships with regional contractors/internal maintenance team for both planned preventative maintenance and reactive tasks from the initial tendering process and contracting, to ongoing performance management and benchmarking.
• Point of escalation for issues raised by the RFMs
• Liaising regularly with tenants and ensuring any issues raised are resolved in a timely manner. Also, to support the RFMs with this function
• Managing repairs and ordering systems, following our operating and finance procedures.
• Monitoring and ensuring regional compliance with statutory safety regulations.
• Carrying out regular, thorough property inspections to monitor the condition and upkeep of our existing portfolio.
• Managing maintenance reporting, as well as ordering and invoicing procedures.
• Controlling regional maintenance costs and budget planning relating to your allocated portfolio of properties.

• Supporting Head of FM and IPM Executive team with Business Development
• Look for cost efficiencies with streamlining service provision
• Manage and maintain the relationship with all IPM and Markerstudy service partners
• SWOT analysis on current service provision and recommend accordingly to IPM Management

Requirements:

• Minimum 5 years in Facilities or Property Management
• IOSH Managing Safety accreditation or equivalent
• Experience of leading and managing a team
• Project Management experience
• Management Experience
• Experienced negotiator
• IT literate with knowledge of standard CAFM (Computer Aided Facilities Management) Systems
• Passionate about delivering excellent customer service

Skills:

• Strong organizational and time management skills
• Strong communication and leadership skills

• Previous project management or property management experience.
• A professional and refined negotiator with sound commercial acumen and judgment.
• Motivated and results driven.
• Highly organised with a pragmatic and analytical approach and an eye for detail.
• A team player who is capable of performing tasks independently and to their own initiative
• A strong multi-tasker with the ability to prioritise conflicting deadlines.
• An excellent communicator who can communicate confidently with people at all levels of the business.
• Experience of leading and managing a team.
• Team management providing one-to-ones ensuring that RFMs are performing in line with SOPs
• Liaise with team members regarding their personal development.
• PC literate with strong Microsoft Office skills.

What are the working hours?

8.30am - 5.00pm

Perks of the role:

• Free parking on site
• Perkbox
• Health Assured Employee Assistance Programme (EAP)
• Company Funded Healthshield Cashplan
• 22 days holiday
• Life Assurance (x4 salary)
• Pension