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Facilities Manager

Job description

Due to exponential growth, there is now an opportunity, and a requirement for a Facilities Manager to join an extremely reputable commercial and residential property management company in Tunbridge Wells.

Roles and Responsibilities:

  • Deputise for the Head of Facilities Management
  • Manage a small property portfolio in the Tunbridge Wells, Kent and London region
  • Manage four Regional Facilities Managers (RFMs)
  • Responsible for the Service Charge Budget process from the FM department perspective and, manage and monitor the RFM team to ensure they meet Service Charge processes
  • Ensuring the company strategy through property maintenance, internal governance, and adherence to legislation at all times.
  • Managing relationships with regional contractors/internal maintenance team for both planned preventative maintenance and reactive tasks from the initial tendering process and contracting, to ongoing performance management and benchmarking.
  • Point of escalation for issues raised by the RFMs
  • Liaising regularly with tenants and ensuring any issues raised are resolved in a timely manner. Also, to support the RFMs with this function
  • Managing repairs and ordering systems, following our operating and finance procedures.
  • Monitoring and ensuring regional compliance with statutory safety regulations.
  • Carrying out regular, thorough property inspections to monitor the condition and upkeep of our existing portfolio.
  • Managing maintenance reporting, as well as ordering and invoicing procedures.
  • Controlling regional maintenance costs and budget planning relating to your allocated portfolio of properties.
  • Supporting Head of FM and IPM Executive team with Business Development
  • Look for cost efficiencies with streamlining service provision
  • Manage and maintain the relationship with all IPM and Markerstudy service partners
  • SWOT analysis on current service provision and recommend accordingly to IPM Management

Requirements:

  • Minimum 5 years in Facilities or Property Management
  • IOSH Managing Safety accreditation or equivalent
  • Experience of leading and managing a team
  • Project Management experience
  • Management Experience
  • Experienced negotiator
  • IT literate with knowledge of standard CAFM (Computer Aided Facilities Management) Systems
  • Passionate about delivering excellent customer service

Skills:

  • Strong organizational and time management skills
  • Strong communication and leadership skills
  • Previous project management or property management experience.
  • A professional and refined negotiator with sound commercial acumen and judgment.
  • Motivated and results driven.
  • Highly organised with a pragmatic and analytical approach and an eye for detail.
  • A team player who is capable of performing tasks independently and to their own initiative
  • A strong multi-tasker with the ability to prioritise conflicting deadlines.
  • An excellent communicator who can communicate confidently with people at all levels of the business.
  • Experience of leading and managing a team.
  • Team management providing one-to-ones ensuring that RFMs are performing in line with SOPs
  • Liaise with team members regarding their personal development.
  • PC literate with strong Microsoft Office skills.

What are the working hours?

8.30am - 5.00pm

Perks of the role:

  • Free parking on site
  • Perkbox
  • Health Assured Employee Assistance Programme (EAP)
  • Company Funded Healthshield Cashplan
  • 22 days holiday
  • Life Assurance (x4 salary)
  • Pension

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