Job description
Are you a motivated and ambitious individual looking for an exciting career in the insurance and claims industry? Join our dynamic team, where you'll be responsible for connecting with clients, understanding their insurance needs, and providing them with exceptional support throughout their claims journey.
Key Responsibilities
- Connect with new referrals, building a strong rapport and understanding individual insurance requirements.
- Manage client accounts and ensure a smooth claims process by liaising with third-party insurers, repairers, and other departments.
- Confidently negotiate claim settlements with insurers, maximising client satisfaction and retention.
- Deliver empathetic, high-level customer service, especially when assisting clients post-accident and arranging replacement vehicles.
- Handle a personal caseload, keeping clients updated on progress, and ensuring accurate record-keeping and communication.
Qualifications and Skills
- A strong commitment to delivering excellent service and empathy in all client interactions.
- Confident on the phone and effective in written communication.
- Strong prioritisation, organisational, and time-management skills with an eye for detail.
- Skilled in promoting services, with an enthusiasm for customer service
- Proficient in Microsoft Word, Excel, and Outlook; familiar with basic IT operations.
Ideal Candidate
A vibrant, friendly individual who thrives in a fast-paced, supportive environment. Previous experience in insurance, credit hire, or customer account management is a plus.
Perks:
- Competitive salary with performance-based commission (up to £500 per month)
- Comprehensive training and continuous professional development
- Supportive work environment with a focus on work-life balance
