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IT Support Administrator

Job description

IT Support Analyst / IT Support Engineer

Gerrard White Consulting are currently seeking an IT Support Administrator to provide 1st line support to users across the organisation.

This will include:

  • Install, configure and upgrade software, applications and hardware.
  • Set up and manage end user accounts, teams, groups and mailboxes.
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot issues and faults.
  • Provide L1 and L2 Helpdesk agent support for IT tickets.
  • Ensure data security through managed access controls, backups and use of permissions and security other security tools.
  • Assist with delivery of key IT projects.
  • Build an internal IT Dept SharePoint Intranet site with technical documentation, manuals, and IT policies.

Suitable candidates will have:

Proven experience working within an IT support environment including providing both on-site and remote support.

Technical skills will include:

  • Strong knowledge of MS 365 Tenancy and other office automation applications administration
  • Strong knowledge of Asset management, hardware and licensing procurement
  • Strong knowledge of the use, management and administration of hardware, software systems and applications
  • Strong knowledge of Cyber Security principles.

You should be willing to work on a hybrid basis split between the office in Central London and remotely from home.

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