Job description
IT Support Analyst / IT Support Engineer
Gerrard White Consulting are currently seeking an IT Support Administrator to provide 1st line support to users across the organisation.
This will include:
- Install, configure and upgrade software, applications and hardware.
- Set up and manage end user accounts, teams, groups and mailboxes.
- Monitor performance and maintain systems according to requirements.
- Troubleshoot issues and faults.
- Provide L1 and L2 Helpdesk agent support for IT tickets.
- Ensure data security through managed access controls, backups and use of permissions and security other security tools.
- Assist with delivery of key IT projects.
- Build an internal IT Dept SharePoint Intranet site with technical documentation, manuals, and IT policies.
Suitable candidates will have:
Proven experience working within an IT support environment including providing both on-site and remote support.
Technical skills will include:
- Strong knowledge of MS 365 Tenancy and other office automation applications administration
- Strong knowledge of Asset management, hardware and licensing procurement
- Strong knowledge of the use, management and administration of hardware, software systems and applications
- Strong knowledge of Cyber Security principles.
You should be willing to work on a hybrid basis split between the office in Central London and remotely from home.
