Job description

IT Support Analyst / IT Support Engineer

Gerrard White Consulting are currently seeking an IT Support Administrator to provide 1st line support to users across the organisation.

This will include:

• Install, configure and upgrade software, applications and hardware.
• Set up and manage end user accounts, teams, groups and mailboxes.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and faults.
• Provide L1 and L2 Helpdesk agent support for IT tickets.
• Ensure data security through managed access controls, backups and use of permissions and security other security tools.
• Assist with delivery of key IT projects.
• Build an internal IT Dept SharePoint Intranet site with technical documentation, manuals, and IT policies.

Suitable candidates will have:

Proven experience working within an IT support environment including providing both on-site and remote support.

Technical skills will include:

• Strong knowledge of MS 365 Tenancy and other office automation applications administration
• Strong knowledge of Asset management, hardware and licensing procurement
• Strong knowledge of the use, management and administration of hardware, software systems and applications
• Strong knowledge of Cyber Security principles.

You should be willing to work on a hybrid basis split between the office in Central London and remotely from home.