Job description

Motor Claims Handler

£23 - 32k basic DOE plus great benefits and company culture.

DESCRIPTION

We're expanding our Motor Claims team and we are looking for you to start a rewarding career with a great insurance company.

As a Motor Claims Handler within our Commercial Claims area and receive comprehensive training to support you on your career journey.

Aligning to Commercial Insurance, Commercial Claims is a very diverse function bringing together Claims areas including Motor, Property and Casualty. Our people are the most important factor in ensuring that we act for the customer and give a clear and consistent experience for them. For you, it means you have huge amounts of opportunity to diversify your career as a Claims expert.

What you'll be doing:

• Responsible for a portfolio of Motor Claims from start to finish, you'll investigate and gather evidence to help bring each claim to the point of a conclusion.
• This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy.
• Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners.

Working Hours & Shift Pattern:

Full time, 35 hours per week, Monday to Friday. Our typical hours are 9 - 5pm, however we can work flexibly to these hours. Following your initial induction training of typically 12 weeks in the office, you'll move to a hybrid way of working which typically means 3 days in the office and 2 from home. This is so you have the best opportunities to connect with your team, innovate and learn.

QUALIFICATIONS

• Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any industry setting.
• Passionate about people and committed to growing your career.
• Looking for opportunities to always learn and be part in shaping the future of our business.
• An active listener who can demonstrate empathy, able to put yourself in our customers shoes to build key relationships.
• Professional, confident and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals.
• Can contribute effective to team success, offering advice and coaching others to achieve their full potential.

WHAT WE OFFER

One of the best things about joining us is our rewards package. We're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to dependent on experience
• Monetary reward development framework
• Performance related annual bonus
• Contributory pension scheme (up to 12% employer

contributions)

• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• Access to 100's of discounts, vouchers and cashback via our reward portal
• Employee discounts

Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We're committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we're pleased to offer our support and access to the Accessibility Concierge should you require an

alternative method of applying or any reasonable adjustments to be made during the recruitment process.