Job description
Job Title: Subscription ControllerLocation: Tunbridge Wells, Kent, UK
Type: Full-Time
Are you a detail-driven billing professional with a knack for problem solving and a passion for delivering great customer service? We're looking for a Subscription Controllerto join our finance team and play a vital role in managing subscription invoicing for our innovative technology solutions.
In this role, you'll take ownership of monthly billing operations, data reconciliation, and customer query resolution — all while working closely with cross-functional teams to ensure accuracy, efficiency, and a top-tier customer experience.
What You’ll Be Doing:
- Oversee and process monthly customer subscription invoicing
- Reconcile and interrogate large volumes of data to ensure billing accuracy
- Resolve subscription-related queries quickly and effectively
- Work closely with the Asset Management team to monitor service activations, cancellations, and changes
- Maintain accurate customer subscription records across internal systems
- Process renewals and collaborate with account managers to confirm pricing
- Liaise with the finance team on aged debt, credits, and monthly accruals
- Produce monthly operational reports including MRR and renewal forecasts
- Support customers directly with billing queries in a professional, timely manner
- Collaborate with internal support teams and contribute to system housekeeping and data integrity
Key Focus Areas:
- Data Entry
- Data Analysis
- Data Reconciliation
What We’re Looking For:
- Previous experience in a billing, finance, or subscription-based role
- Strong analytical mindset with exceptional attention to detail
- Excellent verbal and written communication skills
- Confident in handling customer interactions with professionalism and care
- Able to prioritise tasks, work to tight deadlines, and juggle multiple responsibilities
- Proficient in Microsoft Office 365, especially Excel
- Experience using internal and bespoke systems is a plus
- Competitive Salary
- Monday-Friday only 9 am-5 pm
- Hybrid working
- Parking on-site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
You’ll be part of a forward-thinking business focused on innovation and customer success. If you're looking for a role where your precision and problem-solving make a real impact – this is the opportunity for you.
Apply today and bring your billing expertise to a growing tech environment where accuracy and customer satisfaction come first.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com