Job description

We are currently recruiting for a Credit Hire Live Hire Monitor to join our team on a permanent basis.

The role is working on a hybrid basis to out Glasgow office 2 days per week.

As part of the wider Claims function, The Credit Hire Live Hire Monitor role is responsible for supporting the Credit Hire team in achieving the key performance targets by supporting the teams in managing the third party hire period.

What you will do:

• Provide our customers with fantastic and fair customer service.
• Handle Claims in accordance with best practise guide and regulatory requirements.
• Consistently manage live hire monitoring tasks.
• Aim to reduce hire periods through pro-active review and settlement of repairs/total loss outcomes on third party claims.
• Adhere to the legal and regulatory framework in accordance with the relevant bodies.
• Complete exception & audit controls within agreed timescales.
• Comply with internal esure policy and procedures, and comply with external best practice and legislation, e.g. equal opportunities.
• Work collaboratively with your team and wider business to achieve the best outcomes for esure and our customers.