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Personal Lines Claims Handler

Job description

  • Position: Claims Handler | Personal Claims
  • Type: Full Time, Permanent
  • Division: Personal Insurance
  • Salary: Highly Competitive
  • Working Pattern: Monday to Friday | 8.45am to 5.00pm
  • Location: Twickenham
  • Benefits: Fully Funded CII, PS bonus, Hybrid working (after qual.period)

Our client is one of the UKs largest Independent Insurance Brokers.
They are looking for an experienced and talented Claims Handler to join their Personal Lines Claims Team in Twickenham. As our travel schemes grow, we are looking for someone to specialise in this area, as well as handle a variety of other claims including home, motor and personal accident insurance.
What you'll do
As a Claims Handler, you will:

  • Handle a variety of personal claims, predominately travel, with excellent communication skills and an empathic approach.
  • Support your clients through sometimes difficult situations with a calm and knowledgeable attitude.
  • Ensure systems are up to date and administration completed accurately and within set deadlines
  • Build excellent rapport with your clients, leading to long-lasting relationships
  • Understand the UK Insurance Industry and the Principles of Insurance
  • Work towards becoming a Claims Negotiator

What you'll need
Must Haves

  • A strong understanding of Personal Lines products.
  • Agile and intuitive thinking; an ability to make decisions quickly and confidently
  • Effective organisation, accuracy and attention to detail
  • Solid workload management skills
  • Excellent level of written and verbal communication
  • Able to demonstrate exceptional levels of integrity and discretion at all times
  • Passion, energy and a strong customer service ethos

Nice to have, but not essential

  • Experience within the travel insurance industry
  • Experience of using the Acturis broking system
  • Be Cert CII qualified or be prepared to start and commit to your Cert journey

Whilst we naturally welcome professionalism, accuracy and technical ability, we put a high value on personality, team fit and the ability to make a positive difference to the team and to the wider company.
What you'll receive in return
We love working with great people and are passionate about providing a supportive and nurturing environment. We want you to be at the top of your game, so will actively encourage regular training and personal development through online learning, peer mentoring, lunch & learn sessions and external training.
You'll thrive on being challenged in a role that provides balance and reward in equal measures and, in return, you'll benefit from:

  • A generous annual salary, reflective of your experience and commitment
  • A rewarding role, working within a supportive and fun working environment, for a company with an exceptional industry-wide reputation for training and development
  • Annual Profit Share Bonus
  • Hybrid Working framework (applied after qualifying period)
  • Holiday entitlement - 25days+BH
  • Group life cover
  • Fully funded CII pathway (including Membership, Study Materials, Exam Entry and paid study leave) plus achievement awards and bonuses
  • Employee Assistance Programme including GP consultations, health checks, dental, mental health support + financial signposting
  • Cycle2work scheme & Season Ticket Loan
  • Free eye-tests through Specsavers
  • Free flu jabs
  • Long service awards
  • Opportunity to participate in our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
  • Fun company events and opportunities to socialise
  • Weekly fresh fruit deliveries
  • Office close to Twickenham station and local shops/amenities
  • Daily Dress-Down

We are a family-friendly company and are proud of putting our staff at the very core of who are and what we do. By championing training and development, we aim to get the best out of everyone we work with by going above and beyond and being:
Who you'll be working for

  • One of the UK's largest, independent Insurance Brokers
  • Investors in People Gold Award Holders
  • A CII Chartered Broker
  • A Top 5 Broker to work for
  • A people-centric employer with strong values
  • A company that actively encourages and sponsors continual personal development.

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