Job description
Programme Manager
Claims Transformation Programme
Outside IR35
Tunbridge Wells, Kent and remote
We are currently looking for a Programme Manager to lead a Claims Transformation Programme for a large insurance group.
Personal Lines Insurance and Motor Claims experience is required.
Key tasks will include:
- Define the programme's governance structure, proactively monitor progress, resolve issues and manage risks and report at regular intervals
- Develop and manage to an effective stakeholder engagement plan and ensure business leads and subject matter experts are mobilised for success
- Plan and design the programme to deliver the programme goals with clarity on the decomposition of projects and work-streams
- Manage the programme budget with a focus on delivering value for money. Monitor costs against budget, provide accurate forecasts and track enablement of benefits
- Provide effective line management to project managers and coaching/mentoring to other programme team members
- Ensure successful delivery of changes from the projects and work-streams are to expected quality, time and budget in line with the overall programme plan and adherence to the agreed governance framework
Essential Requirements:
- Insurance experience, personal lines with Motor claims experience.
- A minimum of 8-10 years' experience in programme management with a strong track record in delivering to cost, time and quality, ensuring flawless execution and full extraction of benefits.
- Experience of designing Claims change projects which align all elements of the organisation e.g. strategy, processes, systems, structure, values, behaviour, skills, engagement and communication.
- Proven ability to lead, engage, and influence up to and including board level.
- Led programme teams of 50 people.
- Strong coaching skills and ability to transfer knowledge and techniques.
- Financial literacy (budgeting, reporting, interpretation) and managed £multi-million budgets.
- Ability to broker pragmatic solutions that strike the right balance between competing requirements.
- PMI / MSP or similar qualification essential.
