Back to Job Search

Third Party (Injury & Damage) Handler

Job description

Fantastic opportunity to join a market leading Insurance Underwriter, specialising in Commercial Motor for the UK and Ireland, as a Third Party (Injury & Damage) Handler. You will be joining a business where employees and customers are always at the core of their values and practices, where you will be offered excellent opportunities to develop and progress your career, alongside a competitive salary and benefits package.
Job Description
You will be working in a team focusing on pro-actively managing all aspects of a third-party claim from notification through to conclusion.
Your duties as a Third Party (Injury & Damage) Handler will include:

  • Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
  • Accurately value and negotiate Personal Injury claims and associated Special Damages, to include Third Party Damage, Loss of Earnings, treatment, and care claims within handling authority.
  • Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
  • Investigate and resolve claims in a professional timely and pro-active manner.
  • Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
  • To create accurate Claims Management System records
  • Identify own training needs and to seek appropriate training to meet own performance targets
  • To ensure quality, service standards and productivity levels are maintained to a high standard
  • To be supportive of change within the claims handling teams
  • Where appropriate, attend in house and client review meetings
  • To assist with both internal & external auditing
  • To undertake projects and to be able to deliver within agreed timescales
  • To actively create a supportive and respectful working environment

The Successful Third Party (Injury & Damage) Handler

  • In depth knowledge of the Road Traffic Act and the Motor Insurers Bureau
  • Solid understanding of Small, Multi and Fast track litigation process
  • A working understanding of the MOJ, OIC and COA claims handling process
  • Capable of investigating and negotiating liability disputes
  • Capable of negotiating credit hire and property damage claims
  • Capable of accurately assessing General Damages
  • Awareness of risk factors for large loss/ catastrophic claims.
  • Awareness of fraud tactics (identification, validation, and handling)
  • Capable of managing multiple work streams and working within time scales and directed by the Court or line manager
  • Identify claims with the potential for financial deterioration
  • Confident in attending CMC or other settlement opportunities as required
  • Where required to act as a referral point for more inexperienced members of the department
  • Excellent written and verbal communication skills
  • An understanding of the CRU Benefits system including the appeal process
  • Organises own work effectively with a positive attitude

Required Experience:
12 months or more

Similar Jobs

View All Jobs
Vehicle Installations Engineer
Sheffield£28500 - £35000 per annumPermanent

Vehicle Installation Engineer required to work for one of the UK and Europe's No1 Telematic providers. This role will be field based in Sheffield. Key Responsibilities Provide the smooth running of...