Job description

Do you want to progress your career in a large, multiband company that will offer you a secure, full-time role with room for development?

Do you want to work for a professional and progressive company that really focuses on its employees?

Do you have a passion for delivering excellent service?

I am working with a fantastic, forward-thinking, and rapidly growing company that is looking for someone with an equally fantastic personality.

This company is offering a great opportunity for someone to join them as a Trainee Complaints Handler.

The company is a leading insurance provider, based in Portsmouth and offers an extremely supportive environment for you to learn and grow.

A strong candidate will be able to successfully perform and achieve in a fast-paced environment as well as be able to self-motivate and demonstrate being a team player at the same time.

The benefits of this role include:

• Great training program
• Fantastic starting salary £20,000
• Great benefits package including 25 days holiday and wellbeing support
• Amazing team environment

The ideal candidate will be enthusiastic, eager to learn, and able to start work within the next month.

If this sounds like something that could be of interest to you, please contact me today!

Ensuring that compliance, FCA & FOS guidelines are adhered to and contributing to the overall performance of the department.

• Investigating customer complaints and responding with a fair outcome-based resolution within regulatory and business requirements
• Interacting and giving feedback to team leaders and departmental managers
• Highlighting any TCF issues and suggested improvements in our products, processes and our people
• Taking an active role in investigations and problem solving activities and taking immediate action on urgent issues i.e. brand threatening and FOS complaints
• Work effectively with other team members to ensure the delivery of a consistent , responsive and fair outcome approach to the business and customers
• Work effectively with the Quality team to share feedback and ideas for improvements
• Identify personal development needs and work with your Line Manager to plan how these needs could be met
• Operate within own area of accountability, proactively escalating issues and seeking guidance
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
• To undertake other reasonable responsibilities and projects as instructed by their line manager.
• Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
• Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

Essential Skills

• Excellent communication skills
• Good letter writing skills
• Ability to remain flexible
• Have an open and positive outlook to change in the workplace
• Ability to work on own initiative and take responsibilities for own workload

Desirable Skills

• Knowledge of insurance principles and products