Job description

Are you a Veterinary Nurse or an experienced Pet Claims Assessor looking for your next exciting challenge?

Join our dynamic team as a Pet Claims Assessor-enjoy the flexibility of working remotely while making a real difference in the lives of pets and their owners!

Position: Pet Claims Assessor (Remote)
Salary: £24,000 - £25,500
Hours: Full-Time, Monday to Friday, 8am - 4pm
Start Date: Monday, 28th October

Why Join Us?

This is more than just a job-it's a chance to use your veterinary knowledge and claims experience in a rewarding role that offers both challenge and career growth. You'll be at the forefront of ensuring pet owners receive timely support when they need it most.

Key Responsibilities:

• Review and process pet insurance claims efficiently, ensuring accuracy and adherence to guidelines.
• Work closely with veterinary practices and customers to gather necessary information for claims assessment.
• Ensure claims are settled swiftly, within Service Level Agreements (SLAs), and identify any potential fraudulent claims for referral.
• Offer exceptional customer service by providing clear, prompt communication and building strong relationships with customers and colleagues.
• Maintain up-to-date knowledge of policies, products, and systems to help explain cover details to customers.

What We're Looking For:

• Experience: Qualified Veterinary Nurse or experienced Pet Claims Assessor with relevant industry experience.
• Skills: Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and the ability to work both independently and as part of a team.
• Attitude: A flexible, proactive approach to work and a willingness to embrace new tasks and challenges.

Desirable:

• Previous pet insurance claims assessing experience is a plus.

What's In It for You?

• Flexible, remote working so you can achieve a healthy work-life balance.
• 25 days of annual leave + bank holidays, with the option to purchase up to 3 additional days.
• Health Cash Plan to help with medical expenses.
• Access to an exclusive benefits scheme offering discounts on shopping, dining, travel, and more.
• Life Assurance at 4x your annual salary.
• A clear, structured pathway for career development.
• Employee referral scheme to reward you for bringing talent into the team.