Job description
Accounts Admin Agent
We're looking for dedicated individuals to join our dynamic accounts team in Portsmouth! This entry-level role is perfect for those looking to grow their skills and career in a modern, office-based setting. No previous experience? No problem! We provide full training and plenty of opportunities for progression.
About the Role
We are looking for people with a head for numbers and excellent communication skills with a strong eye for detail who are interested in progressing within the business.
To be successful you will need to impress us with your enthusiasm for accounts, communication skills and customer service experience.
Responsibilities
- Answering phone calls from customer and helping colleagues from other departments
- Data entry - entering and amending customer account details
- Handling sensitive data (customer bank and account details)
- Chasing late instalments via e-mail and letter
- Processing refunds
- Contacting customers either by letter, email or phone
- Other ad hoc duties when required.
- Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
What We're Looking For
- Ideally data entry experience
- A good head for numbers
- Ideally good Excel skills
- Good communication skills at all levels
- Ability to remain motivated in a changing working environment.
- Works on own initiative.
Shift Pattern:
- 9am to 5pm Weekdays
- 9am to 1pm Saturday (1 in 4)
Why Join Us?
Working with us isn't just a job-it's the start of an exciting career. We offer:
- Competitive salary with progression opportunities.
- 25 days annual leave plus Bank Holidays, with the option to purchase an additional 3 days.
- Health Cash Plan to support your well-being.
- Onsite free parking and a free shuttle bus from central Portsmouth.
- Modern, spacious office featuring Wellness Wednesday and Street Food Thursdays.
- Employee discount and cashback scheme for shopping, dining, and more.
- Life Assurance (4x annual salary).
- Structured learning and development programs.
- Employee referral program with rewards.
