Job description
An exciting opportunity has arisen to join a leading insurance broker as an Accounts Executive. This is a great opportunity for anyone who is looking for a role with limited experience!This role is with a great company who are a subsidiary of one of the top 5 biggest insurance brokers in the world!
- This is a superb opportunity to join one of the biggest insurance brokers going, with full training and mentoring being provided through the first few months.
- There are a lot of long-term opportunities to develop a career, so this is a brilliant step with a big name to put on your CV!.
- This company can also fund study for courses such as the CII exams (main insurance industry recognised qualification).
Key Responsibilities
- Determine requirements by working with customers’ needs
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
- Fulfil requests by clarifying desired information from customer/broker
- Sell additional services which address the needs of a broker by recognizing opportunities to up-sell accounts, explaining new features
- Sells additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessary
- Maintain systems by entering relevant / required information
- Keep equipment operational by following established procedures; reporting malfunctions
- Update job knowledge by participating in educational opportunities
- Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Comply with Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly
Experience, Knowledge and Skills
Experience
- Demonstrated rapport-building experience around customer care
- Call centre experience in a commercial setting would be ideal but not essential
- Data entry processes
- Working to targets within a regulated, measurable framework and achieving SLAs
- Risk aware in handling customer information
Skills/other
- Excellent customer service focus and empathetic awareness
- Can identify potential risk/issues and seek advice
- Resilience when dealing with distressed customers
- Good communication and interpersonal skills
- Multi-tasking and planning
- Accuracy and attention to detail
- Personal commitment and enthusiasm
- Takes initiative when assisting team members
- MS office proficiency
About you
- Strong communication skills and relationship building skills
- Confident
- Self motivated and driven
Qualifications
- Educated to at least GCSE standard or equivalent
- Call Centre / Customer Service / Sales NVQ Level 2 desirable
If you think this role could be for you, then apply now!