Job description

Application Support Analyst - Global Reinsurance Broker- Perm - Hybrid w/Suffolk Base

Join one of the world's biggest Reinsurance Broking organisations as an application support engineer, supporting cutting edge Catastrophe Modelling Software. Working with a business where employees and customers are always at the core of their values and practices, you will be offered excellent opportunities to develop and progress your career, alongside a competitive salary and benefits package.

Job Description

As an Application Support Analyst you will be supporting a global user base of some 400 staff within a major Reinsurance Broker, who are working with cutting edge Catastrophe Modelling software.

You will be providing technical support for a range of complex issues for applications on Windows Servers with SQL server backend technology. The role will also assist with software installations, and with admin duties on SQL Server and Windows Server technology.

Working- This can be remote with a day every other week in Ipswich offices.

The Successful Application Support Analyst

You MUST have experience working within application support for enterprise scale software applications, using ITSM's such as ServiceNow, or Remedy.

Any experience supporting insurance, or reinsurance applications would be beneficial, but is not essential.

The successful candidate will have knowledge of, or ideally hands on experience with Windows Serve technology, as well as MS SQL Server, and relevant databases as an administrator.

You will have experience managing tickets using call tracking systems, following ITIL processes, and be able to interact with end users and 3rd party vendors to troubleshoot and solve problems.

Communication skills are key, as is the ability to work independently, as well as collaboratively within a geographically dispersed team.

What's on Offer for the successful Application Support Analyst

Competitive base salary depending on experience, coupled with a good benefits package, bonus, and hybrid working that will see you work remotely with 2 days per month in Ipswich offices.