Job description

AV Engineer

Gerrard White is currently looking for an expert Deskside AV Engineer to analyse and provide support across a global insurance company.

You will provide analysis, diagnosis and resolution of customer issues, which may range from straightforward to the more complex. This will include:

Your Role:

• Carry out routine checks and testing of audio visual equipment and systems. Make sure that any faults are found and reported quickly.
• Play an important role in the team by assisting in first and second line fault repairs.
• Keep customers informed of the ticket lifecycle - manage your customer's expectations, delivering an efficient service that you're proud of.
• Contribute to the production of IT/AV processes documentation. Provide dedicated management of Remedy queues, handle un-assigned tickets and update work information.
• Set up and test video conferencing equipment and ensure your customer can conduct their meeting.
• Respond to calls and solve problems in a quick, calm manner.
• Provide support to VIP's
• Set up and configure PC's and Laptops, manage the installation of hardware & software including the recording of licenses.
• Look after hardware including liaising with third party suppliers and contractors.

Suitable candidates will have experience of:

• Windows 7 & 10, Microsoft Office packages: 2010 to 2016
• Crestron: Toolbox / fusion and Polycom Sound structure
• QSC DSP Matrix, Cisco, Adobe, Cisco WebEx, Apple products.
• Computer & User Management in Active Directory;
• Exchange 2010 + 2016 admin, Citrix XenApp and Citrix receiver
• You will have Onsite AV/DS experience along with superb interpersonal skills.