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AV Engineer - London - Permanent

Job description

AV Engineer

Gerrard White is currently looking for an expert Deskside AV Engineer to analyse and provide support across a global insurance company.

You will provide analysis, diagnosis and resolution of customer issues, which may range from straightforward to the more complex. This will include:

Your Role:

  • Carry out routine checks and testing of audio visual equipment and systems. Make sure that any faults are found and reported quickly.
  • Play an important role in the team by assisting in first and second line fault repairs.
  • Keep customers informed of the ticket lifecycle - manage your customer's expectations, delivering an efficient service that you're proud of.
  • Contribute to the production of IT/AV processes documentation. Provide dedicated management of Remedy queues, handle un-assigned tickets and update work information.
  • Set up and test video conferencing equipment and ensure your customer can conduct their meeting.
  • Respond to calls and solve problems in a quick, calm manner.
  • Provide support to VIP's
  • Set up and configure PC's and Laptops, manage the installation of hardware & software including the recording of licenses.
  • Look after hardware including liaising with third party suppliers and contractors.

Suitable candidates will have experience of:

  • Windows 7 & 10, Microsoft Office packages: 2010 to 2016
  • Crestron: Toolbox / fusion and Polycom Sound structure
  • QSC DSP Matrix, Cisco, Adobe, Cisco WebEx, Apple products.
  • Computer & User Management in Active Directory;
  • Exchange 2010 + 2016 admin, Citrix XenApp and Citrix receiver
  • You will have Onsite AV/DS experience along with superb interpersonal skills.

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