Back to Job Search

Customer Service Administrator Hybrid

Job description

Customer Service Administrator

Accidental damage claims

You will be based in Chelmsford with the office near Chelmsford Cathedral.

Are you looking for a customer service/administration-based role with room for professional development and growth?

Starting Salary: £20,357 rising to £21,357 after 3 months

Hours:

Monday-Friday 37.5 Hours per week, shifts between 8 am-6 pm and one Saturday per month (2 days in the office 3 days from home)

Are you an excellent communicator who is interested in forging a career in Insurance?

The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims cost-effectively and efficiently. You will manage your portfolio of claims and you will be expected to progress these claims within a fast-paced and performance-focused environment, where multi-tasking and prioritisation are key, to delivering a great customer experience.

The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working toward the same goals.

Previous insurance experience would be great, but it is not essential as we'll give you all the training and tools you need to get started.

Let me explain it to you in the best way possible -

Responsibilities

  • Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
  • Process Repair & Total Loss Claims by claims philosophy
  • Work within the parameters of the agreed business plan for Claims Operations
  • Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI and SLAs
  • Work within agreed processes to deliver the business plan in line with the Claims Operations policy
  • Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, and complaints and providing updates on claims.
  • Additional administration duties as required.
  • To adhere to Company processes about FCA compliance and Treating Customers Fairly.

What's on Offer:

  • 33 days annual leave including bank holidays
  • 5% pension contribution scheme
  • Healthcare benefits
  • Life assurance
  • Discounts on over 250 big retail brands

Similar Jobs

View All Jobs
Customer Service Administrator Hybrid
Chelmsford£19000 - £25000 per annumPermanent

Do you have experience in an FNOL or Accidental Damage claims role? Are you looking for the next step in your career in insurance? Due to expansion, we are now looking for a Credit Hire Claims Hand...

Customer Service Administrator
Manchester£20357 - £21357 per annumPermanent

Are you looking for a career? Are you looking a supportive and collaborative team and excellent benefits? As a Customer Service Administrator you will be responsible for looking after your customer...

Customer Service Consultant Role (Hybrid)
Cambridgeshire£19000 - £20000 per annumPermanent

Insurance Call Handler Location: - Lancaster St Ives, Cambridgeshire PE27 4ZB Starting Salary £19,000 / After 9 Months - £21,000 / After 18 Months £22,000 + OTE up to £4,000 p/a commission! Hours: ...

Customer Service Consultant Role (Hybrid)
BristolUp to £20500 per annumPermanent

Job Title: Customer Consultant - Service Location: Bristol, BS35 4BL Salary: £20,500 plus great benefits First day in the office for training. The rest of the 2 weeks of training is remote at home....

Customer Sales Consultant (Hybrid)
Devon£20500 - £30000 per annumPermanent

Customer Consultant - Sales Torquay and working from home Salary: £20,500 + commission (on average you will achieve £600-£1000 per month) Are you looking for the next step in your career in insuran...

Customer Service Agent
Manchester£22000.00 - £30000 per annumPermanent

Insurance Intervention Handler Salary: £22,000 + Up to £8,000 in OTE bonuses Location: Central Manchester. Hybrid working with 2 days in the office, 3 from home once trained The Company We're one o...

Customer Service Agent
Manchester£22000.00 - £30000 per annum + Hybrid workingPermanent

Insurance Intervention Handler Salary: £22,000 + Up to £8,000 in OTE bonuses Location: Central Manchester. Hybrid working with 2 days in the office, 3 from home once trained The Company We're one o...

Customer Service Agent-Part Time
Bury St Edmunds£9.61 - £10.61 per hourTemporary

Are you a Uni student looking to pick up a part-time job whilst studying? Are you looking for a few extra hours of work each week to fit in around another job? Whatever your reasons for part-time w...

Customer Service Agent- Part-Time
ChesterfieldUp to £9.61 per hourTemporary

Are you a Uni student looking to pick up a part-time job whilst studying? Are you looking for a few extra hours of work each week to fit in around another job? Whatever your reasons for part-time w...

Scheduling Administrator
FelthamUp to £22200 per annum + £1,800-£3,600 bonus per annum Permanent

Job Title: Scheduling Administrator Salary: £22,200 plus bonus between £1,800-£3,600 pa Location: UK-Ashford - Heathrow The company We're one of the UK's fastest growing and leading automotive glaz...

Scheduling Administrator
Royal Tunbridge Wells£19000 - £21000 per annumPermanent

Do you have a passion for delivering excellent service? I am working with one of the leading businesses in Tunbridge Wells. They are looking for someone with equally fantastic customer service skil...

Broker Management Support Administrator
Whitstable£23000 - £28000 per annumPermanent

Are you looking for the next step in your insurance career within an award-winning multi-brand company? Do you have general insurance experience? Role: Broker Management Support Location: Whitstabl...