Back to Job Search

Customer Service Administrator Hybrid

Job description

Do you have experience in an FNOL or Accidental Damage claims role?

Are you looking for the next step in your career in insurance?

Due to expansion, we are now looking for a Credit Hire Claims Handler to join the supportive and collaborative Third Party team in one of 5 locations: Manchester, Haywards Heath, Tunbridge Wells, Chelmsford or Whitstable.

You will be working for an innovative and expanding group of insurance companies, specialising in Motor Insurance Services and you will be given an opportunity for a career with a business, renowned for their staff reward and recognition.

In return, you will be given access to:

  • 25 days holiday (Plus bank holiday, 33 days in total)
  • Discounts on experience days, food and drink and over 250 big-name retail brands
  • Well-being support
  • Health-care Cash Plan
  • Paid charity days

As a Credit Hire Claims Handler, you will be looking after a portfolio of claims where you will be responsible for looking after your customers from the initial report of the claim, through to closing and predominantly looking after the credit hire aspect of the claims, ensuring that the claim is settled effectively.

Some of your responsibilities will be:

  • Ensuring you are meeting all regulatory requirements and being compliant with each claim.
  • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
  • Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
  • Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.

You will ideally have a track record of managing a case load of claims, partnered with strong communication and customer service skills.

You will also need:

  • A minimum of 6 months experience in a Motor Claims Handling role
  • Understanding of claims negotiation and cost potential
  • Ability to manage own workload and prioritise tasks
  • Commercial awareness
  • Willingness to develop and learn

Excited? Don't delay, please upload your CV now for a call back to discuss next steps.

Similar Jobs

View All Jobs
Customer Service agent
Uxbridge£24500 - £26000 per annumPermanent

Customer Service Agent Location: Uxbridge | Hybrid Working: 3 Days Office / 2 Days Home Hours: Monday to Friday, 8:00 AM – 4:30 PM (37.5 hours per week) Join an award-winning company with over 27 y...

Head of Pricing Transformation
Peterborough£85000 - £110000 per annumPermanent

Head of Pricing Transformation Hybrid (Manchester or Peterborough offices) Full-time, Permanent Salary: Up to £110,000 + Bonus + Benefits  Transform how we think about pricing. We’re looking for a ...

Technical Pricing Manager
Sevenoaks£70000 - £85000 per annumPermanent

Technical Pricing Manager General Insurance | Personal Lines | Personal Lines  Location: Hybrid – Peterborough office - 1 day per week (flexible) Type: Full-time, Permanent Salary: £70,000 - £85,00...

7.5 Tonne Driver
Essex£25462 - £32600 per annumPermanent

7.5 Tonne Driver Wanted – Join Our Fast-Moving Team! We're looking for a reliable and professional 7.5T Driver to join our growing team. If you’ve got a valid CPC, Digi Tacho card, and love being o...

Maintenance Operative- Electrician Focus
Royal Tunbridge Wells£40000 - £49000 per annumPermanent

Maintenance Operative – Electrician Focus 📍 Tunbridge Wells  💰 £40,000 + vehicle & car allowance 🛠️ Full-time | Permanent We’re looking for a skilled Maintenance Operative with strong electrician e...

Reception/admin assistant- 20 hours per week
Chesterfield£23810 - £25000 per annumTemporary

Fantastic opportunity to join the 4th Largest insurance provider in the UK, in Chesterfield, as a part-time temporary Receptionist/ admin assistant. This is a temp-perm role so you will be temping ...