Back to Job Search

Microsoft Unified Communications Engineer

Job description

Microsoft Unified Communications Engineer

Competitive Salary and Benefits (Dependent on Experience)

Remote

Gerrard White are working with a leading cloud services provider who offer an integrated suite of managed services, from cloud optimisation and application modernisation to networking and self-serve tools to support a range of businesses from SMEs to multi-national corporations.

They are looking for an experienced, driven professional with a passion for technology and building customer relationships to join their growing team as a Senior Microsoft UC Specialist.

What's on offer for the successful candidate:

You will be joining a collaborative environment, where you will be encouraged and supported to progress and further develop your technical knowledge. This is an opportunity to join a growing team, actively contributing to shared goals and making suggestions for improvement.

Main Responsibilities:

To provide third-line professional technical support for the Managed Service customers with the aim to fix all incidents passed to them from 1st line. This will be achieved by effective troubleshooting and diagnosis of more complex incidents which cannot be resolved by 1st Line.

You will have excellent understanding of Lync/Skype for Business and Microsoft Teams applications, and the interaction between them as well as understanding the interaction between the UC stack and the wider Microsoft software. You will be able to work through issues that impact the UC stack, presenting your findings to a wider audience.

Other Key Areas of Focus:

Third Party Knowledge

  • Understanding of the integration between third party solutions and impacts on the UC platform
  • Understand of support processes for third parties and able to leverage them at suitable opportunity
  • Ability to understand the root cause of an issue and communicating this to third party and customers.

Process Improvement

  • Understand current processes in place within the department
  • Where processes can be improved, able to explain why the improvement will be beneficial to department
  • Suggest technical improvements to monitoring to ensure that system availability is increased

Mentoring Other Support Specialists

  • Able to identify knowledge gaps and help support specialist with improving their skills
  • Be approachable to support specialists so they can bring issues to their attention

Essential Skills:

  • Strong understanding and background of designing and supporting complex Skype for Business infrastructure in a large corporate environment. The role requires a highly technical skillset, specifically in Microsoft Skype for Business and SBC/gateways
  • Microsoft Windows Server, Active Directory and supporting services
  • Administration and maintenance of Session Border Controllers such as Acme Packets, Ribbon/Sonus & AudioCodes
  • An independent, self-starter capable of managing their own workload
  • Highly organised and able to multi-task effectively
  • Aptitude for quick problem resolution whilst working under pressure
  • Excellent communication skills
  • Comfortable working a fast-paced environment

Desirable Skills:

  • PowerShell administration and scripting
  • SQL Server administration and maintenance
  • Architecture and design experience of Skype for Business hybrid and resource forest deployments, Team Direct Routing, O365, MIM/FIM and 3rd party products such as Verba Call Recording, Anywhere365 & SphereShield

Similar Jobs

View All Jobs
Data Migration Engineer - Acturis
City of LondonBenefits + Hybrid WorkingPermanent

Data Migration Engineer - Insurance Sector - Permanent - Hybrid/London City Fantastic opportunity for an experienced data migration engineer to join a highly acquisitive broking organisation within...

Senior Network Engineer
LondonNegotiablePermanent

Senior Network Engineer - Hybrid Working - Permanent ​ Gerrard White are currently working with a leading global risk management and insurance broking organisation who due to recent expansion, are ...

Senior Network Engineer
BournemouthNegotiablePermanent

Senior Network Engineer - Hybrid Working - Permanent ​ Gerrard White are currently working with a leading global risk management and insurance broking organisation who due to recent expansion, are ...

Power Platform Developer (Power Pages)
LondonNegotiablePermanent

We are currently looking for a Microsoft Power Platform Developer to spearhead a Power Pages implementation, replacing a legacy 3rd party engine. As an expert in Power Platform & Power Pages, you'l...

Data Modeller
LondonNegotiablePermanent

Data Modeller - Permanent - Hybrid/Remote UK Working Gerrard White are looking for a Data Modeller (Snowflake) to support a leading UK insurance company within their Enterprise Data Services divisi...

Insurance Business Analyst - London Market
City of LondonNegotiableTemporary

Insurance Business Analyst - London Market PAS Implementations - Global Insurance Broking Organisation - Inside IR35 - Hybrid Join a multi-faceted insurance broking group as a Business Analyst as t...

IT Business Analyst
Essex£50000 - £55000 per annumPermanent

IT Business Analyst - Permanent - Hybrid Working - 3 Days in Office - £50,000 - £55,000 ​ Gerrard White are looking for an IT Business Analyst to work with our client. This will be a busy role prov...

IT Project Manager - Insurance
City of LondonPackagePermanent

IT Project Manager - Insurance Sector - 1-2 days p/w in London - Perm Superb opportunity to join a leading insurance organisation during an exciting period of digital transformation as an IT Projec...

Solutions Architect - Infrastructure Integrations
City of LondonHybrid + PackagePermanent

Solutions Architect - Infrastructure Integrations - Insurance - Permanent - Hybrid/London City Are you an experienced Solutions Architect with a background in designing infrastructure integration s...