Job description

Europe's leading cloud-based telematics company is looking for technical support staff to help facilitate the smooth running of their IT operation, based in their office in Tunbridge Wells.

Duties

• Efficient and professional management of support tickets and call queues, providing monthly KPI reporting.
• Experience utilising ITSM support tools ie ServiceNow or equivalent
• Ensuring senior management are aware of all challenges or trends in the IT department
• Engage with internal users to resolve support issues and ensure appropriate service levels are met.
• Liaise with management, developers, DevOps and business staff to identify problems and apply fixes in a controlled manner.
• Microsoft Server versions 2012r2 - 2019 and integrated services such as Group Policy Management, Active Directory, DNS, DHCP, folder security and printer management
• Microsoft 365, including Azure AD, Exchange Online, OneDrive, SharePoint, Teams and Intune
• Other cloud services including G Suite.
• Network protocols & principles, including TCP/IP, IPv4, IPv6, LANs, WANs, VLANs, VPN and WIF security.
• Liaise with 3rd party service providers and sourcing partners to ensure changes released and incidents impacting service are resolved in line with process and resolution targets.

Essential skills

• Good interpersonal skills and strong customer focus.
• Excellent verbal and written communication skills.
• Proven ability to implement and manage processes.
• Excellent documentation skills.
• Logical and methodical approach with good attention to detail.
• Able to work effectively on many different tasks at the same time.
• Adhere to Data Protection Regulations.
• ServiceNow support or equivalent.
• ITIL Awareness

Desirable skills

• Competent with Azure, configuration, deploying, migrating.
• Azure Microsoft exchange
• Microsoft office 365 suite
• Remote desktop tools

Perks of the Role

• Competitive salary on offer
• Monday-Friday 9am-5pm
• Free parking
• Health care Cash Plan
• 5% Employer pension contributions when contributing 5%
• 25 days Holiday plus 8 days Bank Holiday (33 in total)
• Company Sick Pay
• Life Assurance 4x annual salary

If you are interested please apply with your CV today so you do not miss out on this fantastic opportunity!