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Senior IT Support

Job description

Europe's leading cloud-based telematics company is looking for technical support staff to help facilitate the smooth running of their IT operation, based in their office in Tunbridge Wells.

Duties

  • Efficient and professional management of support tickets and call queues, providing monthly KPI reporting.
  • Experience utilising ITSM support tools ie ServiceNow or equivalent
  • Ensuring senior management are aware of all challenges or trends in the IT department
  • Engage with internal users to resolve support issues and ensure appropriate service levels are met.
  • Liaise with management, developers, DevOps and business staff to identify problems and apply fixes in a controlled manner.
  • Microsoft Server versions 2012r2 - 2019 and integrated services such as Group Policy Management, Active Directory, DNS, DHCP, folder security and printer management
  • Microsoft 365, including Azure AD, Exchange Online, OneDrive, SharePoint, Teams and Intune
  • Other cloud services including G Suite.
  • Network protocols & principles, including TCP/IP, IPv4, IPv6, LANs, WANs, VLANs, VPN and WIF security.
  • Liaise with 3rd party service providers and sourcing partners to ensure changes released and incidents impacting service are resolved in line with process and resolution targets.

Essential skills

  • Good interpersonal skills and strong customer focus.
  • Excellent verbal and written communication skills.
  • Proven ability to implement and manage processes.
  • Excellent documentation skills.
  • Logical and methodical approach with good attention to detail.
  • Able to work effectively on many different tasks at the same time.
  • Adhere to Data Protection Regulations.
  • ServiceNow support or equivalent.
  • ITIL Awareness

Desirable skills

  • Competent with Azure, configuration, deploying, migrating.
  • Azure Microsoft exchange
  • Microsoft office 365 suite
  • Remote desktop tools

Perks of the Role

  • Competitive salary on offer
  • Monday-Friday 9am-5pm
  • Free parking
  • Health care Cash Plan
  • 5% Employer pension contributions when contributing 5%
  • 25 days Holiday plus 8 days Bank Holiday (33 in total)
  • Company Sick Pay
  • Life Assurance 4x annual salary

If you are interested please apply with your CV today so you do not miss out on this fantastic opportunity!

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