Job description
Luxury Retail | Full-Time | KentAre you methodical, fast-paced, and tech-savvy — yet still someone who thrives on human connection and quality service? A prestigious and highly respected luxury retailer is looking for an Administrative Coordinator to play a pivotal role in keeping its repair operations and client communications running like clockwork.
This is a role for someone who sees admin not as “background work” — but as the engine room of a seamless client experience. You’ll be the point of contact between clients, the workshop, and the showroom, ensuring that every repair is handled with precision, professionalism, and proactivity.
What You’ll Be Responsible For: Repair Coordination & Admin
- Book watches in and out for repairs, keeping internal systems accurate and up to date
- Liaise with clients to provide updates, quotes, timelines, and book collection appointments
- Flag and resolve any potential delays to ensure timely, smooth service
Client Interaction
- Manage phone and email enquiries with clarity, warmth, and efficiency
- Identify client needs holistically — for example, suggesting strap replacements or highlighting other items ready for collection
- Support stock intake of watches when the Head of Stocking is away
- Build out smart systems and processes to ensure nothing falls through the cracks
- Take ownership of internal organisation and continuous improvement
- A quick learner and natural problem-solver
- Exceptionally organised, accurate, and able to manage multiple moving parts
- Clear, confident communicator (written and verbal)
- Proactive and systems-minded — you see ways to improve things and take the lead
- Comfortable working in a high-end retail or service environment
- Experience in luxury, retail, repairs admin or service coordination is desirable
This is an in-person role based in Kent.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com