Job description

• Handle allocated motor claim tasks in line with company philosophy, processes, and service standards.
• Manage inbound and outbound customer calls, delivering excellent service and clear communication.
• Review and make payments on Vehicle Damage, Special Damages, and Static Property claims.
• Control claim costs through robust negotiation and effective use of evidence.
• Maintain accurate records, reserves, and task management to ensure timely claim progression.
• Work confidently within agreed authority limits, escalating when appropriate.
• Collaborate with colleagues, suppliers, and third parties to achieve positive outcomes.
• Ensure full compliance with FCA, DPA, and TCF standards.
• Take ownership of your personal and professional development, supported by structured training and coaching.

• Experience in motor claims handling is desirable, but full training will be provided.
• Understanding of indemnity, liability, and third-party risks is advantageous.
• Strong negotiation and communication skills, with the ability to balance customer care and cost control.
• Confident, professional telephone manner with proven customer service experience.
• Highly organised, with excellent attention to detail and workload management.
• A team player with a proactive, “can-do” attitude.
• Commercially aware, adaptable, and eager to learn and grow in a dynamic environment.

• Hybrid working – typically 1 day per week in the office once probation is complete.
• Clear development pathways with tailored training and ongoing coaching.
• A collaborative and supportive team culture where your growth is valued.
• Annual reviews with opportunities for performance-linked pay progression.
• The chance to build specialist expertise within a dynamic, evolving claims environment.